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Skills

  • Event planning and promotion
  • Retail merchandising
  • Book Genre Expertise
  • First Aid/CPR
  • Book curation and display design
  • Stock replenishment
  • Supervision
  • Budgets
  • Cash handling and reconciliation
  • Multilingual communication skills

Work Experiences

  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Added 8 new titles to the store's curated selection.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Achieved a 66% sales increase.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Achieved results during standard.
  • Achieved 66% improvement in customer service skills.
  • Achieved improvements within 2024.
  • Folded and arranged framework merchandise in attractive displays to increase sales.

Summaries

  • Created engaging displays.
  • Clear understanding of workflow optimization and budget management as well as quality assurance training.
  • Achieved sales growth across various sections.
  • Extensive inventory management and shipment processing experience.
  • Achieved a return rate reduction of 55%.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Adept at implementing upselling strategies, leading to a 19% increase in accessory sales and consistently achieving monthly sales targets through knowledgeable customer interactions.
  • Boosted bookstore engagement.
  • Collaborative team player.
  • Achieved a 17% increase in customer loyalty.

Accomplishments

  • Achieved 75% accuracy in daily point-of-sale reconciliation and cash handling, ensuring discrepancies were resolved efficiently.
  • Served as main point-of-contact for publisher representatives, successfully negotiating pricing improvements for wholesale book orders.
  • Led the transition to new POS system, training staff on its functionality and reducing average transaction time by 56% post-implementation.
  • Recognized for exceeding year-end sales goals by 40% through the introduction of a structured promotional calendar.
  • Competed in store-wide sales competition and ranked Bookstore Staff Member out of 14, boosting product knowledge and customer service skills.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and promoted marketing campaigns for seasonal events, increasing customer participation by 81% and driving store awareness.
  • Performed daily shelving and stock replenishment, ensuring displays remained organized and fully stocked, which improved sales of featured titles by 82%.
  • Trained new team members on sales techniques, best practices, and store operations, improving overall staff efficiency by 57%.
  • Provided personalized book recommendations based on customer preferences, contributing to a 19% increase in repeat business.

Affiliations

  • Society of Human Resource Management
  • Retail Management Association - Customer Engagement Committee Lead 2023
  • National Literacy Day Organizer - Austin, 2016
  • National Association of Social Workers
  • Publications Professionals Network (PPN) - 2018 Chapter Member
  • Association of Independent Bookstores - Regional Chapter Member 2024
  • E-Commerce Retail Association - 2019 Professional Member
  • American Medical Informatics Association
  • Project Management Institute
  • Lions Club

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certificate in Publishing Distribution Relationships - category
  • Point of Sale (POS) System Certification - process
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Introduction to Niche Market Bookselling - Tableau
  • Google Certified Professional Cloud Architect
  • Effective POS System Cash Management - framework

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