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Skills

  • Revenue generation
  • Account development
  • Scheduling understanding
  • Performance metrics analysis
  • Project organization
  • Conflict resolution with clients
  • Process improvement
  • Framework marketing
  • CRM tool implementation and management
  • Network development

Work Experiences

  • Achieved results in the first three years.
  • Improved the client organization and goal alignment by automating the system contact management system.
  • Analyzed client feedback to drive new product features and enhancements, leading to a 47% increase in customer satisfaction.
  • Achieved contract renewals valued at $12 annually.
  • Created and used metric reports to assist leadership in making key decisions and exceeding operational goals.
  • Aligned sales, marketing, and product teams.
  • Achieved success in 2015.
  • By reviewing business directories, building a database of leads, and launched, I was able to target potential clients.
  • Increased the team's revenue by over $10 in sales.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Schedule flexibility and the ability to travel up to 5% of the time.
  • Sales Athlete with 5 years of successful data analysis and quality assurance experience.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Achieved a 78% increase in client satisfaction.
  • With a background in marketing and sales of 5 products by informing customers of product benefits, budget management and strategic planning, enthusiastic sales expert with a background in marketing and sales of 15 products by informing customers of product benefits, cross-functional collaboration and performance reporting.
  • Within Sports, senior Sales Athlete and outstanding performer in process improvement and team leadership.

Accomplishments

  • Achieved 26% to quota in 2023, consistently ranked as a top performer in both upselling and cross-selling initiatives within Sports.
  • Streamlined the sales forecasting process, reducing errors and improving team quota accuracy by 58%.
  • Successfully implemented follow-up email templates which improved engagement with potential high-value clients, and drove a 23% increase in closed-won deals.
  • Spearheaded a product bundling strategy in collaboration with the product team, raising average transaction value by 13 per customer.
  • Coached and mentored a team of 11 junior sales professionals, increasing overall team productivity by 19% through structured training and strategy sessions.
  • Exceeded annual sales targets by 49% through a mixture of upselling, cross-selling, and referral-driven sales tactics.
  • Developed customized workshops for the sales team that significantly contributed to a 16% increase in product knowledge and post-purchase customer satisfaction.
  • Enhanced CRM workflows, improving lead tracking efficiency and reducing customer follow-up delays by 73% using Jira.
  • Optimized internal sales metrics reporting in collaboration with the finance team, reducing forecasting errors by 64% and increasing budget accuracy.
  • Developed and implemented a robust sales funnel, improving lead-to-close time by 50%. Successfully converted 13 potential prospects into clients.

Affiliations

  • Toastmasters
  • Customer Relationship Management Association (CRMA)
  • Certified Sales Leadership Professional (CSLP) ITIL
  • The Revenue Collective
  • Project Management Institute
  • Entrepreneurs’ Organization (EO)
  • Society of Human Resource Management
  • Association of Strategic Alliance Professionals (ASAP)
  • Sales and Marketing Executives International (SMEI)
  • National Association of Manufacturers (NAM)

Certifications

  • Project Management Professional (PMP)
  • Advanced Negotiation Strategies Certification (Negotiation Mastery) – 2015
  • SHRM Certified Professional (SHRM-CP)
  • Google Workspace Sales Specialization Certification – 2024
  • CompTIA Security+
  • Salesforce
  • CompTIA A+ Technician
  • Certified Channel Sales Expert (CCSE) – 2023
  • HubSpot Sales Software Certification - 2022
  • Certified Territory Management Specialist – Lakeside Partners, 2024

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