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Skills

  • Coaching and mentoring
  • Sales reporting
  • Analytical problem solver
  • Market trend analysis
  • Pricing tool development
  • Staff development
  • Customer service excellence
  • Public speaking
  • Clerical support
  • Dinner service planning

Work Experiences

  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Developed and implemented new online marketing strategies that resulted in a 16% increase in sales.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Over a 12-year career, I've built a strong track record as a performance-oriented sales leader.
  • Top-producing salesperson and industry expert in Retail.
  • Achieved a 64% improvement in repeat business.
  • Program are well-understood.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Within Retail, senior Store Sales Manager and outstanding performer in data analysis and project management.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Clear understanding of data analysis and cross-functional collaboration as well as process improvement training.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Collaborated with cross-functional teams to improve in-store displays, resulting in a 25% increase in customer engagement with key product lines.
  • Developed a new sales incentive structure for employees, which increased individual sales performance by 49% on average within one year.
  • Solved
  • Recommended
  • Managed
  • Ensured
  • Improved
  • Represented
  • Implemented cost-effective staffing adjustments that reduced labor expenses by $16 annually while maintaining productivity levels.
  • Resolved

Affiliations

  • Professional Retail Store Maintenance Association (PRSM)
  • Association for Computing Machinery
  • Society for Human Resource Management (SHRM)
  • Institute for Business Forecasting & Planning (IBF)
  • Retail Technology Innovation Association
  • Toastmasters
  • Sales and Marketing Executives International (SMEI)
  • American Society of Safety Professionals
  • International Council of Nurses
  • Lions Club

Certifications

  • Certified Digital Marketing Professional (CDMP) by Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Manager (CM) through the Institute of Certified Professional Managers
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Customer Service and Sales Certified (CSSC) by the NRF Foundation
  • SHRM Certified Professional (SHRM-CP)
  • Business Analytics and Data-Driven Decision Making Certification

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