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Skills

  • Complaint resolution
  • Data analysis
  • Compliance auditing and corrective actions
  • Customer satisfaction improvement
  • Business Development
  • Operational efficiency improvements
  • Workforce planning
  • Staff oversight
  • Performance optimization strategies
  • Data-driven decision making

Work Experiences

  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Promoted effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Evaluated issues and conflicts and came up with solutions on my own.
  • Created and maintained filing systems, used Jira to retrieve data, and prepared management reports.
  • Provided feedback, training, and skill development to staff to improve accuracy, productivity, and quality.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved a 46% improvement in customer satisfaction scores.
  • Used Salesforce to create category and process reports to track quality assurance.
  • Conducted supplier risk management assessments in order to evaluate the system program for senior management's planning purposes.

Summaries

  • Forward-thinking manager with 11 years of manufacturing project management experience.
  • Individual with experience leading company initiatives, forming vendor partnerships, and managing employee relations.
  • In the Manufacturing and Production industry, diligent Senior Supervisor is successful at establishing client relationships and directing cross-functional teams.
  • Weekly availability of 8 hours, including evenings and weekends
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • In difficult situations, assumes a variety of responsibilities.
  • Within Manufacturing and Production, senior Senior Supervisor and outstanding performer in client relations and workflow optimization.
  • Costs were consistently reduced while profits were increased.
  • Exceptional writing skills and the ability to promote a team-oriented work environment.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Workday expertise.

Accomplishments

  • Led a team of 7 supervisors to achieve 35% increase in production efficiency through the implementation of agile methodologies.
  • Introduced performance metrics that improved team accountability and resulted in achieving 45% of quarterly targets ahead of schedule.
  • Championed a collaborative initiative with the customer service department, decreasing service response times by 67% and improving client satisfaction measures.
  • Created and led a leadership development program that resulted in 59% of participants being promoted to supervisory roles within two years.
  • Managed the workforce planning for 17 locations, leading to a 27% reduction in staffing shortages over the past year.
  • Successfully mentored and developed 12 direct reports, 20% of whom were promoted to higher-level positions within several months.
  • Executed cross-departmental initiatives to improve communication, resulting in a 24% reduction in project delays across 9 departments.
  • Introduced a new client relationship management process that drove 23% higher client retention in 2016 and improved customer satisfaction scores by standard.
  • Partnered with operational teams to realign workload distribution, resulting in a 18% increase in team productivity over several months.
  • Established a new reporting protocol for daily performance metrics, improving transparency and enabling leadership to take action 8 days faster.

Affiliations

  • National Association of Social Workers
  • Business Process Improvement Network
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Academy of Management (AOM)
  • Project Management Institute
  • American Management Association (AMA)
  • Continuous Improvement Leaders Network
  • Jaycees
  • Association for Manufacturing Excellence (AME)

Certifications

  • Certified Customer Service Manager (CCSM)
  • Senior Professional in Human Resources (SPHR)
  • Certified ScrumMaster (CSM)
  • Change Management Practitioner – Lakeside Partners
  • APICS Certified Supply Chain Professional (CSCP)
  • Certified Public Accountant
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Supervisor Safety Certification - Lakeside Partners
  • Certified Public Accountant (CPA)

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