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Skills

  • Data collection and analysis
  • Training program development
  • Leadership meeting facilitation
  • Strategic decision making
  • Conflict Resolution and Escalation Management
  • Continuous process improvement (Lean, Six Sigma)
  • Agile methodologies
  • Negotiation
  • Creative merchandising
  • Staff training and development

Work Experiences

  • Analyzed metrics to find areas of opportunity, improve performance, and consistently exceed operational objectives.
  • Conducted supplier risk management assessments in order to evaluate the system program for senior management's planning purposes.
  • Identified areas of conflict among team members and used process improvement and strategic planning to quickly resolve those issues.
  • Provided positive reinforcement and helpful feedback to all Senior Supervisors, boosting morale and efficiency within the department.
  • Achieved 66% retention rates.
  • Provided feedback, training, and skill development to staff to improve accuracy, productivity, and quality.
  • Created and maintained filing systems, used Jira to retrieve data, and prepared management reports.
  • Achieved President's Club for excellence.
  • Began category service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Consistently trained 11 employees through streamlined and spearheaded to reduce loss and increase sales.

Summaries

  • In the program setting, he is in charge of multiple priorities.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Dedicated to providing high-quality services and products.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Direct Senior Supervisor with 15 years of industry experience in Manufacturing and Production.
  • Senior Supervisor who is proactive and meticulous, with over 9 years of experience in the initiative industry.
  • Accomplished negotiator with a history of driving cost-saving agreements worth $6, maintaining service quality while protecting long-term operational goals.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Senior Supervisor.
  • Strong ability to adapt to new situations and environments.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.

Accomplishments

  • Partnered with operational teams to realign workload distribution, resulting in a 18% increase in team productivity over several months.
  • Orchestrated the company's largest training initiative, which improved proficiency with Tableau by 72% within two years.
  • Championed a collaborative initiative with the customer service department, decreasing service response times by 67% and improving client satisfaction measures.
  • Monitored and optimized project budgets, avoiding cost overruns and realizing a $111,000 cost saving at fiscal year-end.
  • Introduced a new client relationship management process that drove 23% higher client retention in 2016 and improved customer satisfaction scores by standard.
  • Collaborated with HR to streamline the recruitment process, reducing time-to-hire for key positions by 10 days while increasing the diversity hiring rate by 73%.
  • Developed detailed operational metrics tracking system that increased reporting accuracy by 37% and improved decision-making for the executive team.
  • Improved key performance metrics by 77% by redesigning KPIs and introducing real-time monitoring tools to provide actionable insights.
  • Collaborated with team of 12 in the development of metric.
  • Successfully mentored and developed 12 direct reports, 20% of whom were promoted to higher-level positions within several months.

Affiliations

  • Association for Talent Development (ATD)
  • International Society for Performance Improvement (ISPI)
  • American Marketing Association
  • Freemason
  • Lions Club
  • Society of Human Resource Management
  • Manufacturing Leadership Council
  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI)
  • Sigma Six Certification Accredited Memberships

Certifications

  • Root Cause Analysis Certification - Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Training Management (CPTM)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Global Negotiation Mastery - Brightline
  • Change Management Practitioner – Lakeside Partners
  • Managerial Economics Certification - Vantage
  • Advanced Vendor Management Certification - Summit Group
  • Certified Business Analysis Professional (CBAP)

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