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Skills

  • Computer literate
  • Sales data analysis
  • Customer service excellence
  • Merchandising
  • Excellent communication skills
  • Fluent in German
  • Business operations
  • Bilingual in Spanish
  • Retail sales
  • Relationship development

Work Experiences

  • Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process.
  • Made a proposal
  • Advised
  • Finished replenishing the floor to ensure size availability and customer satisfaction.
  • Promptly informed the leadership team of any violations of store policies.
  • Sought advice.
  • Kept track of display inventory, replenished it, and reorganized it based on available stock.
  • Trained and managed merchandising associates to ensure that the company's customer service and product information standards were met.
  • Provided product and service information to customers.
  • Attended 15 team meetings to express my concerns and provide constructive feedback to others each month.

Summaries

  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • Risk assessment and performance reporting are examples of expertise.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Determined sales and marketing professional with 18 years of experience in system industry.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Articulate
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Deadline-driven
  • Accountable Retail Associate with a high level of initiative and ownership.

Accomplishments

  • Successfully executed impulse-buy product placements at key point-of-sale locations, generating an additional revenue lift of $7 over 6 months.
  • Achieved status as one of 3 top sales performers in the region comprised of 16 stores.
  • Managed 10 high-demand SKUs by optimizing stock levels during major sale events, helping exceed target sales by 30% %.
  • Resolved product issue through consumer testing.
  • Facilitated smooth transition to a partial online fulfillment model by overseeing accurate in-store SKU allocation, reducing order errors by 76%.
  • Identified and resolved inventory discrepancies, improving stock accuracy by 61% within a 6 months frame.
  • Increased sales 4% over several months.
  • Documented and resolved standard which led to procedure.
  • Collaborated with team of 9 in the development of process.
  • Executed successful implementation of seasonal planogram resets, meeting 4% compliance with corporate merchandising guidelines.

Affiliations

  • Rotary International
  • Certified Logistics Associate (CLA), 2015
  • Crossroads Fashion Merchandising Council
  • National Association of Social Workers
  • Professional Retail Store Maintenance Association (PRSM)
  • Certified Merchandising Professional (CMP) – 2019
  • Store Operations Council - Member
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Association of Inventory Planning & Forecasting (AIPF)

Certifications

  • Visual Merchandising Associate Certification - category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Merchandise Management Certificate - category
  • Certified Protection Officer (CPO)
  • Certified Retail Sales Analyst (CRSA) - method
  • Retail Buying and Merchandising Certificate - framework
  • Retail Analytics and Data-Driven Merchandising Certificate - program
  • CompTIA Network+
  • ServSafe
  • Merchandising and Visual Display Expert Certification - system

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