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Skills

  • Task prioritization
  • Team management
  • Inter-agency Coordination
  • Documentation and paperwork
  • Staff training and development
  • Organization
  • Budgets
  • Complaint resolution
  • Project organization
  • Cross-functional team collaboration

Work Experiences

  • Analyzed feedback from applicants.
  • Conducted interviews with applicants.
  • Achieved a 56% decrease in applicant errors.
  • Identified job seekers who were having difficulty finding work and devised strategies to help them succeed.
  • Complied with framework.
  • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
  • Used Salesforce and ServiceNow to keep track of the candidate files and notes for over 8 candidates.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Communicated with people from various cultures and backgrounds during the application process.
  • Addressed escalated inquiries, utilizing problem-solving skills to resolve 4 applicant disputes each quarter.

Summaries

  • Community-focused Eligibility Clerk.
  • Boosted successful applications by 73% %.
  • Conducted client interviews.
  • Adaptable Eligibility Clerk skilled in managing and updating applicant records using Power BI, improving data integrity and reducing errors by 42%.
  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Motivated professional capable of managing and monitoring member and group eligibility information.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Analyzed trends.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Created outreach materials in collaboration with the Communications department, increasing program enrollment by 17% in underserved communities.
  • Collaborated with team of 10 in the development of program.
  • Worked collaboratively with cross-functional teams to implement new data tracking systems, improving reporting accuracy for federal audits.
  • Led client interviews and verification processes, ensuring timely submission of required documentation and enhancing overall case closure rates by 17%.
  • Provided bilingual support in Spanish, resulting in a 19% increase in application submissions from non-English speaking applicants.
  • Cross-referenced over 11 applications, identifying and rectifying eligibility discrepancies, resulting in $18 savings for the Tableau.
  • Performed detailed eligibility reviews while staying compliant with HIPAA and other privacy regulations.
  • Collaborated with external verification agencies to validate applicant data, ensuring compliance with federal benefits guidelines and reducing errors by 22%.
  • Analyzed data from past eligibility cycles to identify trends and improve future outreach and enrollment strategies.
  • Conducted review of client applications and supporting documents, enhancing quality control efforts and minimizing errors in eligibility determinations.

Affiliations

  • National Council on Disability
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Toastmasters
  • International Association of Privacy Professionals (IAPP)
  • Society of Women Engineers
  • International Council of Nurses
  • American Marketing Association
  • Jaycees
  • Community Action Partnership

Certifications

  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certification in Conflict Mediation Techniques
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Office Software Specialist (Salesforce: Excel)
  • Certified Legal Research Specialist for Eligibility (CLRSE)
  • First Aid/CPR Certified
  • Certified Medicaid Planner (CMP)
  • Certified Public Assistance Eligibility Specialist (CPAES)

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