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Skills

  • Budgets
  • Process automation
  • Program knowledge
  • Team building
  • Collaborative problem-solving
  • Time management
  • Client interviews and verifications
  • Case management
  • Regulatory compliance
  • Inter-agency Coordination

Work Experiences

  • Addressed escalated inquiries, utilizing problem-solving skills to resolve 4 applicant disputes each quarter.
  • Collaborated with cross-functional teams to resolve over 7 pending cases per month, improving applicant turnaround time by 40%.
  • Communicated complex eligibility requirements to applicants in Mandarin.
  • Consistently passed annual compliance audits.
  • Achieved a 30% resolution rate.
  • Communicated with people from various cultures and backgrounds during the application process.
  • Achieved a 31% approval rate on first submission.
  • Identified job seekers who were having difficulty finding work and devised strategies to help them succeed.
  • Assisted applicants in filling out forms with a 34% approval rate on first submission due to providing detailed guidance.
  • Complied with framework.

Summaries

  • Achieved proficiency within 13 months.
  • Costs were consistently reduced while profits were increased.
  • Collaborative professional with cross-functional team experience.
  • Client-centered professional.
  • Proficient at administering initiative assessments, analyzing client and job data, and maintaining client files.
  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • Professional who is well-organized and has excellent communication and multitasking skills.
  • Within Miscellaneous, senior Eligibility Clerk and outstanding performer in client relations and cross-functional collaboration.
  • Adept at leading and facilitating workshops, guiding applicants through processes, and increasing program participation rates by 49%.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.

Accomplishments

  • Worked extensively with Application Management Systems (AMS) to track eligibility determination deadlines, ensuring compliance with state and federal requirements.
  • Conducted eligibility assessments for SAP, ensuring that all clients adhered to federal and state guidelines for receiving benefits.
  • Initiated improvements to case management workflows, reducing the time to process eligibility claims by 8 days.
  • Developed a training program for newly hired Eligibility Clerks, contributing to a 59% reduction in onboarding time and improved employee retention.
  • Cross-referenced over 11 applications, identifying and rectifying eligibility discrepancies, resulting in $18 savings for the Tableau.
  • Created and maintained electronic filing systems, reducing retrieval time by 29% and improving accuracy in document tracking.
  • Designed and facilitated workshops to help applicants understand the eligibility process, improving their access to critical assistance programs.
  • Implemented a checklist system for eligibility documentation review, reducing application errors by 35% and streamlining approvals.
  • Collaborated with team of 10 in the development of program.
  • Utilized advanced case management software, reducing time spent on manual errors and increasing operational efficiency by 48%.

Affiliations

  • Jaycees
  • International Association of Privacy Professionals (IAPP)
  • American Society of Safety Professionals
  • Local Colorado Social Services Association
  • Project Management Institute
  • Association of Statisticians of Public Health
  • Public Assistance and Eligibility Association
  • United Way Worldwide
  • International Council of Nurses
  • Community Action Partnership

Certifications

  • Salesforce
  • Remote Work Skills Certificate from Brightline
  • Certified Healthcare Eligibility Counselor (CHEC)
  • Certified Nonprofit Management Professional (CNMP)
  • Accredited Caseworker (ACW)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Case Manager (CCM)
  • Certified Benefits Enrollment Specialist (CBES)
  • Certified Application Counselor (CAC)
  • Certified Intake Specialist (CIS)

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