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Skills

  • Corporate Communications
  • Churn reduction initiatives
  • First Aid/CPR
  • Market Analysis
  • Market Positioning
  • Budgeting and Allocation 
  • Regulatory compliance
  • Change Management
  • Vendor relationship management
  • Agile Product Development

Work Experiences

  • Authored technical documentation for Power BI.
  • Orchestrated system and method advertising campaigns to drive marketing efforts.
  • Created innovative and targeted collateral to support overall branding objectives.
  • Compiled product, market, and customer data to forecast accurate sales and profit projections.
  • Accelerated product ideation and vetting phase for Jira.
  • Accomplished results within 6 months.
  • Advised product development teams on how to improve products based on customer feedback.
  • Boosted customer retention by 42%.
  • Achieved a 44% annual growth in revenue.
  • Achieved a 68% increase in sales.

Summaries

  • Achieved time savings of 30%.
  • Achieved 54% market growth.
  • Adept at managing global product localization efforts.
  • Clear understanding of client relations and project management as well as data analysis training.
  • Achieved market-leading innovations.
  • Within Miscellaneous, senior New Product Director and outstanding performer in process improvement and risk assessment.
  • Competent marketing manager with a track record of driving business growth through the implementation of initiative strategies.
  • Accomplished New Product Director.
  • Achieved 15% market penetration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Managed cross-departmental alignment efforts to increase product launch readiness, decreasing time-to-market by 54%.
  • Devised and executed a strategic initiative that reduced churn by 62% over the past year, improving long-term customer retention.
  • Developed a scalable product roadmap that introduced 10 major updates, elevating competitive positioning in process.
  • Identified new growth opportunities in program, launching Adobe Creative Suite to capture 26% of the market by 2016.
  • Mentored product management team, leading to the development of 16 innovative product solutions, 14 of which were patented.
  • Implemented quarterly product review cycles, leading to continuous improvement and 12% increase in speed to market.
  • Developed training programs for international teams, improving product understanding by 39% and achieving consistent branding worldwide.
  • Established KPIs across product teams, driving 68% increase in customer satisfaction scores post-launch.
  • Prioritized customer feedback in the product development process, leading to a 82% improvement in NPS (Net Promoter Score).
  • Delivered 43% sales growth for Jira through data-driven go-to-market strategies and product marketing alignment.

Affiliations

  • Institute of New Product Development Professionals
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • International Institute of Business Analysis (IIBA)
  • Association of International Product Marketing & Management (AIPMM)
  • Association for Computing Machinery
  • Association for Strategic Planning (ASP)
  • International Advertising Association (IAA)
  • International Association of Administrative Professionals
  • Scrum Alliance
  • American Medical Informatics Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Go-to-Market Specialist – Northwind
  • Certified Innovation Leader (CIL) - procedure
  • Product Lifecycle Management (PLM) Certificate – Brightline
  • CompTIA A+ Technician
  • Product Analytics Certification – system
  • Financial Acumen for Product Managers – Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified User Experience (UX) Professional – system
  • Certified New Product Development Professional (NPDP) – standard

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