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Skills

  • Continuous improvement methodologies
  • Operational improvement
  • Risk assessment and mitigation
  • Business operations
  • Vendor relationship management
  • Customer service
  • Negotiation and persuasion
  • Root cause analysis
  • Supervision
  • Cost-benefit analysis

Work Experiences

  • Looked into and fixed mechanical issues with machines like framework and method.
  • Conducted training sessions based on performance benchmarks.
  • Created customized reporting tools for upper management.
  • Achieved Excellence Award for team performance.
  • Used initiative and metric approaches to evaluate employee work and improve performance.
  • Boosted team efficiency.
  • Achieved a 77% improvement in repair efficiency.
  • Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.
  • Coordinated with regional teams to standardize repair protocols across Seattle, leading to a 20% improvement in overall repair efficiency.
  • Helped with maintenance program development, implementation, and execution.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Avoided prolonged downtimes.
  • Provide in-depth training and mentoring to each employee in order to help them improve their abilities and improve the quality of their work.
  • Creative problem-solver.
  • Achieved 54% improvement in repair success rates.
  • Aligned repair efforts with business operational needs.
  • With over 16 years of experience successfully managing front-line method operations, I am a gifted leader and analytical problem-solver.
  • Coordinate resources and personnel to meet any demand.
  • Within Miscellaneous, senior Repair Coordinator and outstanding performer in stakeholder engagement and risk assessment.
  • Collaborative Repair Coordinator who excels in cross-departmental teamwork, utilizing data-driven insights to streamline preventive maintenance schedules by 33%.

Accomplishments

  • Collaborated with team of 12 in the development of metric.
  • Led negotiations with external vendors, successfully securing a 84% discount on bulk spare part orders.
  • Collaborated with suppliers to negotiate better terms, reducing parts procurement costs by $9 annually.
  • Enhanced KPI reporting mechanisms, providing management with real-time data on repair costs and turnaround times.
  • Developed and delivered training material for new hires on maintenance scheduling and repair tracking systems.
  • Reduced warranty claim processing times by 42% while increasing reimbursement recovery rates to 20%.
  • Documented and resolved program which led to framework.
  • Collaborated with the procurement department to identify cost-effective suppliers, reducing overall material expenses by 34%.
  • Successfully processed and tracked over 11 warranty repair claims, recovering a total of $8 in refunds.
  • Optimized vendor relationships, effectively reducing delivery times for parts by 76%, ensuring faster repair turnaround.

Affiliations

  • International Organization for Standardization (ISO) - Facility and Equipment Repair Standards
  • Building Owners and Managers Association (BOMA) International
  • Lions Club
  • Certified Professional Maintenance Manager (CPMM) - AFE
  • International Society of Automation (ISA) - Machine Maintenance and Automation
  • International Electrotechnical Commission (IEC) - Maintenance and Testing
  • Association for Manufacturing Excellence (AME)
  • Certified Plant Maintenance Manager (CPMM) from AFE
  • American Manufacturing Strategies Association (AMSA)
  • International Maintenance Institute (IMI)

Certifications

  • Automotive Service Excellence (ASE) Master Certification
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Automation & Control Systems Specialist (ACS) - Summit Group
  • Certified Professional in Supply Management (CPSM) - Lakeside Partners
  • Certified Industrial Maintenance Mechanic (CIMM), 2024
  • Six Sigma Green Belt Certification – Brightline
  • Advanced Technical Troubleshooting Certification - Microsoft Excel
  • Certified Automation Professional (CAP)
  • ISO 9001:2015 Quality Management Systems (QMS) Lead Auditor Certification

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