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Skills

  • Conversion rate optimization for social platforms
  • Data analysis
  • A/B testing of social content
  • Team management
  • Process improvement
  • Written and verbal communication
  • Team building
  • MS Office
  • KPI monitoring and optimization
  • Brand sentiment analysis

Work Experiences

  • Achieved a 43% decrease in churn.
  • Looked for industry trends on social media and through online sources.
  • Assessed reach metrics.
  • Achieved a 36% boost in organic traffic.
  • Achieved consistent 40% engagement growth.
  • Built a comprehensive social media playbook, ensuring scalability across 15 international markets and resulting in consistent 54% engagement growth.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Achieved a measurable boost in conversions.
  • Collaborated with cross-functional teams.
  • Achieved Outstanding Service Award in 2021.

Summaries

  • Created strategic content that boosted CTR by 53%.
  • Aligned strategies with business goals.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 75% growth in brand visibility.
  • Determined employee with 12 years of experience leading high-performing teams.
  • Social Media Community Manager is a multi-talented Social Media Community Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 34% reduction of flagged content.
  • Boosted user retention by 39%.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Directed paid social campaigns with a 27% return on ad spend (ROAS), delivering 14 qualified leads from a $10 budget.
  • Monitored community KPIs, achieving a 35% increase in engagement and a 17% reduction in churn rate across all platforms in 2017.
  • Implemented an automated community feedback system, improving brand sentiment by 55% over procedure.
  • Collaborated cross-functionally with marketing and product teams to launch community contests, amplifying reach by 28%.
  • Documented and resolved framework which led to standard.
  • Managed real-time responses to customer inquiries across 15 social media platforms, improving customer satisfaction ratings by 38%.
  • Analyzed user-generated content trends on QuickBooks, leading to a 59% engagement growth within three years.
  • Improved customer support response metrics by 47% through real-time engagement on social platforms, leading to higher retention rates.
  • Spearheaded the coordination of community events and live streams, increasing interaction by 16% and improving brand loyalty.
  • Designed A/B content tests to refine messaging and formats, achieving a 59% lift in social media engagement rates within one year.

Affiliations

  • Content Marketing Institute (CMI)
  • Project Management Institute
  • Certified Social Media Marketing Professional 2017 (CSMMP)
  • Women in Digital
  • Google Analytics Certified Professionals
  • Digital Analytics Association (DAA)
  • Digital Content Creators Association (DCCA)
  • Women In Influencer Marketing (WIIM)
  • HubSpot Academy Alumni
  • Community Leadership Program Alumni 2018

Certifications

  • Sprout Social Certification
  • Twitter Flight School Digital Marketing Certification
  • Instagram for Business Marketing Certification Salesforce
  • Content Marketing Certification by HubSpot
  • Professional Social Media Manager Certification Cedar Works
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Social Media Marketing Specialist (CSMMS) by DigitalMarketer
  • SEO Certification by Moz
  • Cisco Certified Internetwork Expert (CCIE)

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