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Skills

  • Project organization
  • Interviewing skills
  • Competitor analysis
  • Cross-functional team collaboration
  • First Aid/CPR
  • Supervision
  • Community growth initiative
  • A/B testing of social content
  • Business operations
  • Written and verbal communication

Work Experiences

  • Achieved growth within one year.
  • Achieved this in 2018.
  • Collaborated with sales to improve community response systems, reducing average response time by 40% and enhancing user satisfaction.
  • Achieved a 17% improvement in brand sentiment.
  • Achieved Outstanding Service Award in 2021.
  • Achieved an average attendance of 15 participants.
  • Achieved a 40% satisfaction rate on Salesforce support.
  • Analyzed performance data using QuickBooks and presented reports to stakeholders that led to 15% budget reallocation toward higher-converting content.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Professional with over 7 years of experience working in the community to provide information on available programs.
  • Within Marketing and Communications, senior Social Media Community Manager and outstanding performer in workflow optimization and data analysis.
  • Attracted over 2 attendees to 11 online sessions.
  • Adept at coordinating virtual events.
  • Aligned content with community interests.
  • Accomplished Social Media Community Manager.
  • Created strategic content that boosted CTR by 53%.
  • Collaborative Social Media Community Manager with a demonstrated ability to execute on content marketing strategies that align with business goals. Boosted brand visibility by 46% across 10 platforms using a multi-channel approach.
  • Fluency in both German and Japanese.
  • Skilled at forming strong alliances in order to achieve organizational goals.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led a successful influencer collaboration campaign on Jira, which increased brand visibility by 15%.
  • Monitored community KPIs, achieving a 35% increase in engagement and a 17% reduction in churn rate across all platforms in 2017.
  • Achieved 38% higher engagement rates during a product launch by leveraging trending hashtags combined with influencer partnerships.
  • Optimized crisis communication protocols on social media, reducing customer response times by 13% during peak periods.
  • Designed A/B content tests to refine messaging and formats, achieving a 59% lift in social media engagement rates within one year.
  • Conceptualized and launched a user-generated content campaign that drove 47% more engagement and 6% higher user participation.
  • Executed conflict resolution strategies within the community, improving average response time to user concerns by 75%.
  • Utilized social listening tools to gather insights, bolstering customer satisfaction by 82% over the past year.
  • Developed a social media referral program that increased community-generated leads by 41% in two years.

Affiliations

  • Influencer Marketing Hub Academy
  • Digital Analytics Association (DAA)
  • Community Roundtable
  • National Association of Social Workers
  • Society of Human Resource Management
  • Community Leadership Program Alumni 2018
  • Certified Social Media Marketing Professional 2017 (CSMMP)
  • Project Management Institute
  • Facebook Blueprint Certification
  • American Medical Informatics Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Content Marketing Certification by HubSpot
  • Apple Certified Associate (ACA)
  • Certified Digital Community Specialist Vantage
  • Facebook Certified Community Manager
  • Microsoft Certified Systems Engineer (MCSE)
  • Facebook Ads and Marketing Certification Salesforce
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Sprout Social Certification

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