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Skills

  • Supervision
  • Kennel cleaning and sanitizing methods
  • Product ordering
  • Music showcase training
  • Internal auditing
  • Communications
  • Excellent communication
  • Customer needs assessment
  • Operations management
  • Safety measures

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved 11 consecutive months without resident noise complaints.
  • Collaborated with the academic advising office to create residential learning communities based on academic majors, improving academic outcomes by 70%.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Collaborated closely with university administration to enhance residence hall policies, improving resident satisfaction by 35%.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved 77% faster response times to maintenance requests.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Collaborated with university administration.

Summaries

  • Built sustainable living-learning communities within residence halls.
  • Design and development of successful process embedded software applications in the past.
  • Analytical and attentive professional dedicated to assisting students in achieving academic and social success on campus.
  • Clear understanding of strategic planning and process improvement as well as quality assurance training.
  • Bringing 17 years of experience to the table, as well as a strong desire to establish a long-term and positive student relationship.
  • Residential Director is a multi-talented Residential Director who is consistently rewarded for planning and operational improvements.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Positive, upbeat, and straightforward communicator with strong interpersonal, multitasking, and problem-solving skills.
  • Achieved a 74% improvement in resident academic outcomes.

Accomplishments

  • Prepared
  • Reduced
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Identified
  • Increased
  • Represented
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Created and launched a resident life program that increased community engagement by 54%, leading to improved retention.
  • Collaborated with the academic support team to design and integrate living-learning communities, increasing student GPA by 52%.
  • Documented and resolved procedure which led to process.

Affiliations

  • Council for the Advancement of Standards in Higher Education (CAS)
  • Association of Information Technology Professionals
  • Student Leadership Program Advisory Board
  • Lions Club
  • Leadership in Resident Engagement Council
  • Association of College and University Housing Officers-International (ACUHO-I)
  • Inter-Residence Council (IRC)
  • Society for Campus Management & Residential Services
  • International Association of Administrative Professionals
  • Residential Life and Housing Professionals Network

Certifications

  • Residential Community Housing Director Certification (RCHDC)
  • Project Management Professional (PMP) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Leadership in Energy and Environmental Design (LEED) Green Associate
  • Certified Crisis Intervention Specialist (CCIS)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Diversity and Inclusion Trainer (CDT)
  • Salesforce

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