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Skills

  • Preventive Maintenance Management
  • Credit and collections
  • MS Office
  • Financial records and processing
  • Pet charting information
  • Project organization
  • Excellent communication
  • Proficiency in client relations
  • Time management skills
  • CRM Systems

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Answered an average of 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Worked with residents to resolve complaints and grievances.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Collaborated closely with university administration to enhance residence hall policies, improving resident satisfaction by 35%.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Competent in conflict resolution and policy development, improving dormitory satisfaction by 50% while decreasing incident reports through proactive management techniques.
  • Procedure are well-understood.
  • Achieved over 80% year-on-year retention.
  • Bringing 17 years of experience to the table, as well as a strong desire to establish a long-term and positive student relationship.
  • Adopted a people-first leadership approach.
  • Professional with 2 years of progressive experience in the field who is highly organized and detail-oriented.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Accomplished in creating inclusive residential experiences through cross-departmental collaboration, resulting in a 78% improvement in resident academic outcomes.
  • Collaborative professional experienced in boosting resident engagement by 40% through comprehensive programming and mentoring initiatives. Strong ability to foster a positive living environment through policy improvements.
  • Achieved a 74% improvement in resident academic outcomes.

Accomplishments

  • Monitored
  • Reduced
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Designed a faculty-in-residence program to promote academic engagement among residents, raising academic consult request rate by 48%.
  • Collaborated with student affairs to introduce mental health services directly to residents, increasing utilization by 38% over a several months.
  • Researched
  • Collaborated with the academic support team to design and integrate living-learning communities, increasing student GPA by 52%.
  • Solved
  • Won
  • Directed team of 17 Resident Assistants (RAs) in providing daily welfare checks, contributing to a safer living environment with zero critical incidents in three years.

Affiliations

  • American Medical Informatics Association
  • Parent and Family Engagement Professional Association
  • Inter-Residence Council (IRC)
  • American College Personnel Association (ACPA)
  • Society of Women Engineers
  • University Taskforce on Diversity and Inclusion Initiatives
  • Campus Resident Support and Development Collaborative
  • National Council for Supportive Housing Director Affiliates
  • Society for Campus Management & Residential Services
  • National Association for Professional Development in Higher Education

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Housing Professional (CHP)
  • CompTIA Network+
  • Certified Safety and Health Manager (CSHM)
  • Residential Occupancy and Compliance Certification (ROCC)
  • Restorative Justice Facilitator Certification
  • Family Educational Rights and Privacy Act (FERPA) Certification
  • Project Management Professional (PMP) Certification
  • Residential Community Housing Director Certification (RCHDC)
  • Certified Diversity and Inclusion Trainer (CDT)

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