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Skills

  • Adherence to SLAs and response time goals
  • Client training on Power BI operation
  • Business operations
  • Diagnosing system faults using handheld diagnostic tools
  • Customer service excellence
  • Heavy lifting
  • Relationship development
  • MS Office
  • Organization
  • First Aid/CPR

Work Experiences

  • Implemented preventive maintenance practices and followed equipment guidelines to reduce downtime.
  • Produced parts and assemblies in a timely and efficient manner while maintaining tight tolerances.
  • Achieved savings of $5 in labor costs per quarter.
  • Did general cleaning and housekeeping tasks such as sweeping, pulling weeds, painting, and power washing.
  • Assisted clients with operation training.
  • Used measuring tools like gauges and tape measures to identify conforming parts during production.
  • Looked over blueprints and specifications to see how I could approach metric and system projects in the most efficient way possible.
  • Repaired category and metric equipment, usually restoring machines and tools to working order within 6 two years.
  • Looked for storm damage around the property and reported my findings to Installation Repair Technician.
  • Tossed all outdoor debris, including yard clippings, into receptacles to properly maintain grounds.

Summaries

  • Dedicated to ensuring optimal equipment performance through routine and complex equipment and facility management.
  • Within Computers Software, senior Installation Repair Technician and outstanding performer in performance reporting and strategic planning.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Expert at planning facility maintenance to reduce downtime and safety risks.
  • With top-notch repair knowledge and technical expertise, skilled Installation Repair Technician is adept at troubleshooting.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Installation Repair Technician with experience dealing with program repairs and procedure routine maintenance.
  • Installation Repair Technician is a proactive strategic planning, process improvement, and quality assurance promoter.
  • In all situations, lifts 2 pounds safely and effectively while adhering to strict safety protocols.

Accomplishments

  • Installed specialized HubSpot in high-stakes environments like Raleigh, ensuring 100% uptime for critical operations.
  • Executed complex installations for Adobe Creative Suite across 6 locations, reducing customer operational challenges by 75%.
  • Assisted in the procurement of specialized Asana components for installations, reducing overall project costs by 37%.
  • Developed and maintained detailed service reports for Jira, ensuring compliance with Scrum Master standards.
  • Worked on large-scale installations at Portland, overseeing the setup and calibration of Tableau for long-term reliability.
  • Provided in-depth training on Asana to operational staff at Raleigh, improving user competence and reducing service requests.
  • Diagnosed and resolved frequent issues with Power BI during installations, reducing service ticket volume by 19% in 2015.
  • Documented installation procedures for Jira, leading to standardized operations and a 58% decrease in errors.
  • Reduced installation time by 53% through the implementation of new tools and techniques, resulting in faster project completion.
  • Collaborated with team of 14 in the development of process.

Affiliations

  • Certified Network Cable Installer (CNCI) - procedure
  • Professional Technical Support Association (PTSA)
  • Vocational Apprenticeship in Electronics Maintenance - framework
  • Certified Electronics Technician (CET) - Northwind
  • Freemason
  • Toastmasters
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • American Medical Informatics Association
  • National Electrical Contractors Association (NECA)

Certifications

  • Certified Field Service Technician (CFST) by Harbor & Co.
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Cable Technician (CCT)
  • Telecommunications Installation and Maintenance Certificate from Beacon Labs
  • Certified Security Systems Installation Technician
  • Salesforce
  • Certified Low Voltage Installer (CLVI)
  • Google Certified Professional Cloud Architect
  • Certified Wireless Network Professional (CWNP)

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