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Skills

  • Docket management
  • Customer satisfaction improvement
  • Organization
  • Financial transaction handling (up to $3 daily)
  • Document turnaround time reduction
  • Budgets
  • Creative problem solving
  • Client relationship management
  • Business operations
  • Legal case documentation preparation

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 72% compliance with internal policies.
  • Had an excellent attendance record and was always on time for work.
  • Conducted training sessions.
  • Communicated with legal professionals and ensured accurate preparation and delivery of materials for 2 court cases per month.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Completed resolution within the past year.
  • Assisted in the development of new registry policies.

Summaries

  • Achieved 41% savings in operational supplies.
  • Strong understanding of legal documents and terms.
  • Achieved high compliance percentages.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted targeted training sessions on customer interaction protocols.
  • Adept at establishing issue resolution frameworks.
  • Achieved results within 18 months through hands-on coaching.
  • Committed to maintaining precise registry data.
  • Prepared to bring my passion and experience to a new position.
  • Achieved a 80% increase in department performance KPIs.

Accomplishments

  • Led client re-engagement initiatives, increasing overall customer satisfaction by 65% over a 18 months.
  • Designed and implemented new document-handling procedures, reducing filing inconsistencies by 58% within the first 17 months.
  • Conducted workflow analysis and enhancements, improving document processing turnaround times by 62%.
  • Managed key projects including the integration of Asana, reducing manual workflow tasks by 16%.
  • Developed a client data management plan that adhered to category, reducing legal exposure by 31% over three years.
  • Contributed to the development of cross-functional registry task teams, improving interdepartmental communication by 56%.
  • Presented new workflow optimization strategies to senior management, facilitating 72% faster case closures over the past year.
  • Performed data analysis on registry processing times, identifying bottlenecks and reducing overall case handling duration by 58%.
  • Led a 3-person team to achieve 20% digital transformation across sales region in two years.
  • Managed the intake and record-keeping of legal documents for over 12 clients monthly, ensuring timely court filing with 59% accuracy.

Affiliations

  • International Association of Clerks, Recorders, Election Officials, and Treasurers (IACREOT)
  • National Association of Social Workers
  • American Marketing Association
  • Records Preservation and Access Coalition (RPAC)
  • National Association of Public Records Administrators (NAPRA)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Jaycees
  • National Notary Association (NNA)
  • International Institute of Business Analysis (IIBA)

Certifications

  • CompTIA Network+
  • ISO 15489 Document Management Certification
  • Certified Deeds and Records Officer (CDRO) by Ohio
  • Document Imaging Architect (CDIA+) Certification by CompTIA
  • Google Certified Professional Cloud Architect
  • Prince2 Practitioner by AXELOS
  • Information Management Associate (IMA) by Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Records Manager (CRM) by the Institute of Certified Records Managers

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