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Skills

  • Project organization
  • Process improvement
  • Workflow Optimization
  • Operational improvement
  • Staff training and development
  • Client self-service portal management
  • Proficient in Workday
  • Client relationship management
  • High-volume document processing
  • Compliance with internal and legal standards

Work Experiences

  • Labeled and kept track of exhibits that were used as evidence in court.
  • Corrected inaccuracies in registry data.
  • Acquired registry supplies in 2023.
  • Aligned performance reviews with departmental goals.
  • Conducted monthly performance reviews for a team of 17 staff, identifying strengths and areas for improvement aligned with departmental goals.
  • Communicated with legal professionals.
  • Achieved results in one year.
  • Adjusted billing for document certification services.
  • Oversaw the delivery of metric project by framework team, which resulted in metric.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Achieved a more cost-efficient procurement process.
  • Achieved a 24% compliance rate during internal audits.
  • Achieved a program% improvement in data accuracy.
  • Boosted overall operational efficiency.
  • Adept at establishing issue resolution frameworks.
  • Committed to maintaining precise registry data.
  • Registry Services Officer is a multi-talented Registry Services Officer who is consistently rewarded for planning and operational improvements.
  • Consistently achieved compliance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Registry Services Officer and outstanding performer in client relations and project management.

Accomplishments

  • Led client re-engagement initiatives, increasing overall customer satisfaction by 65% over a 18 months.
  • Oversaw the preparation and delivery of materials for 3 monthly court cases, ensuring each case adhered to critical registry deadlines.
  • Reorganized file storage systems in accordance with ITIL specifications, increasing record retrieval efficiency by 26%.
  • Authored detailed reports for 8 annual reviews, contributing to successful audits and honors for procedural excellence.
  • Collaborated with team of 10 in the development of process.
  • Produced presentations for executive leadership on registry statistics and procedural changes that directly led to 61% process improvements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed client feedback surveys and acted on results, contributing to a 32% increase in overall registry satisfaction scores.
  • Documented and resolved program which led to procedure.
  • Developed and executed a training program for 14 new hires, fostering a 82% increase in registry data accuracy after 6 months.

Affiliations

  • Customer Service Excellence Award - 2020
  • Membership in the International Association of Privacy Professionals (IAPP)
  • Member of the Council for Digital Governance
  • Society of Government Meeting Professionals (SGMP)
  • Association for Supply Chain Management (APICS)
  • Certified Blockchain Records Officer Program
  • Association of Information Technology Professionals
  • International Institute of Business Analysis (IIBA)
  • Toastmasters
  • Society of Women Engineers

Certifications

  • Certified Archivist (CA) by the Academy of Certified Archivists
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Professional (CIP) by AIIM
  • CompTIA Security+
  • Certified Technical Specialist (CTS) in ECM Solutions by AIIM
  • CompTIA A+ Technician
  • Foundations of Effective Regulatory Compliance by Cedar Works
  • Advanced Certificate in Legal Recordkeeping and Compliance by Cedar Works
  • Certified Data Management Professional (CDMP) by Data Management Association International (DAMA)
  • Certified Public Accountant (CPA)

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