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Skills

  • Table setting
  • Conflict resolution
  • Menu presentation
  • POS System proficiency
  • Customer Satisfaction Enhancement
  • Tableside service
  • Food running
  • Menu Knowledge and Recommendations
  • Bill computation
  • Cross-team collaboration

Work Experiences

  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved a 24% increase in dessert sales.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.

Summaries

  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • FOH Staff Member is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Because of friendliness, prompt service, and streamlined, consistently received customer satisfaction ratings of 9%.
  • Efficient FOH Staff Member with over 7 years of experience in framework and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Expert in the field of food and beverage.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • FOH Staff Member is a communicative FOH Staff Member who is committed to providing exceptional service and unforgettable guest experiences.

Accomplishments

  • Led frontline operations during high-volume periods, contributing to team surpassing sales targets by 85%.
  • Trained staff on conflict resolution techniques, which led to improved handling of customer complaints by 83%.
  • Maintained exemplary workplace hygiene standards, assisting in the restaurant's successful Lean inspection.
  • Delivered high-end service to VIP guests, driving 31% repeat customer rate and securing regular bookings.
  • Coordinated cross-team collaboration for large event reservations, successfully managing parties of up to 13 guests.
  • Promoted customer loyalty by introducing personalized service initiatives, increasing return dining by 54%.
  • Coordinated timelines with kitchen team to decrease wait times for larger parties by an average of 11 minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved category which led to process.
  • Implemented a cleaning and sanitation schedule that helped win the Excellence Award for restaurant hygiene in 2018.

Affiliations

  • Advanced Beverage Service Techniques Certificate
  • Member of Local Chamber of Commerce Hospitality Group
  • Toastmasters
  • American Marketing Association
  • Local Bar and Beverage Programs Association
  • Freemason
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Certified in Alcohol Awareness Training (TIPS Certification)
  • Wine & Spirit Education Trust (WSET) Certification Level program

Certifications

  • Certified Hospitality & Tourism Professional (CHTP)
  • The Wine and Spirit Education Trust (WSET) Level 1 Award in Wines
  • Certified Business Analysis Professional (CBAP)
  • Certified Foodservice Professional (CFSP)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • CompTIA A+ Technician
  • Basic Wine Knowledge Certification
  • Certified Tourism Ambassador (CTA)
  • Retail Business Skills Certification
  • Apple Certified Associate (ACA)

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