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Skills

  • Cross-team collaboration
  • Cash handling and reconciliation
  • Conflict resolution
  • Attention to detail
  • Food and beverage pairings
  • Cash handling expert
  • Interpersonal communication
  • Table setting
  • Customer Satisfaction Enhancement
  • Multitasking under pressure

Work Experiences

  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Achieved Innovation Award for highest tipping rate.
  • Accurately documented reports in Adobe Creative Suite.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Achieved a 24% increase in dessert sales.
  • Actively organized staff schedules to meet daily service demands with minimal overtime, reducing labor costs by 15 per month.
  • Achieved 18% repeat customer rates.
  • Achieved Employee of the Year for consistently the highest tipping rate on staff, with average earnings of $4 per shift.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.

Summaries

  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • FOH Staff Member with 4 years of successful risk assessment and process improvement experience.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • FOH Staff Member with over 16 years of standard and framework service experience.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Experienced FOH Staff Member with method restaurant environments.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Explaining flavor, initiative, and method aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Within Miscellaneous, senior FOH Staff Member and outstanding performer in cross-functional collaboration and vendor management.
  • Motivated FOH Staff Member exhibiting strength in critical thinking and problem solving.

Accomplishments

  • Introduced new seasonal menu items to customers, improving sales for featured dishes by 28% over the 18 months.
  • Reorganized seating layout for special events, increasing overall turntable rate by 73%.
  • Led mid-shift team briefs to reinforce daily objectives, helping to achieve sales targets 12 days in a row.
  • Trained staff on conflict resolution techniques, which led to improved handling of customer complaints by 83%.
  • Maintained exemplary workplace hygiene standards, assisting in the restaurant's successful Lean inspection.
  • Improved dining experience by reducing order preparation errors by 72% over the span of 2 months.
  • Optimized seating arrangements, leading to a 9 seat increase in availability without sacrificing guest comfort.
  • Led frontline operations during high-volume periods, contributing to team surpassing sales targets by 85%.
  • Documented and resolved category which led to process.
  • Developed training manuals for new staff, reducing policy enforcement errors by 55% within 2 weeks.

Affiliations

  • Hospitality Sales & Marketing Association International (HSMAI)
  • Attended FOH Training Academy Chicago
  • Advanced Beverage Service Techniques Certificate
  • Wine Scholar Guild Member
  • Wine & Spirit Education Trust (WSET) Certification Level program
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Registered Member of National Federation of Employees in Restaurants
  • Professional Dining Room Management Course
  • Society of Human Resource Management

Certifications

  • Food Protection Manager Certification (FPMC)
  • ServSafe
  • Conflict Resolution Skills Certification
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Tips Certified (Training for Intervention Procedures)
  • Workplace Health and Safety Certification
  • Advanced Upselling Techniques Training
  • ServSafe Allergens Online Course

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