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Skills

  • Collaboration with IT for system improvement
  • Staff management
  • Budgets
  • Problem resolution
  • MS Office
  • Familiar with account coding
  • Electronic funds transfer (EFT) systems
  • Relationship building and management
  • Project organization
  • Team management

Work Experiences

  • Hired, trained, and mentored 16 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Acted as the point of contact for ACH regulation inquiries.
  • Achieved results over 18 months.
  • Contributed to spearheading an internal ACH audit, which resulted in obtaining OSHA and led to a Excellence Award for regulatory excellence.
  • Compared system applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Audited transaction history and led a project to adjust internal procedures, reducing duplicate payments by 59% and eliminating unnecessary $9 fees.
  • Caught and prevented unauthorized transactions.
  • Assessed ACH process flows.
  • Collaborated with the risk management team.
  • Collaborated with the finance team.

Summaries

  • Regulatory requirements and successful strategies for maintaining optimal controls are well-understood.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • ACH Specialist skilled in handling dispute resolutions, leading to an increase in customer satisfaction scores by 61%. Attentive to client needs and institutional requirements.
  • Adept at metrics analysis.
  • ACH fraud prevention expert with a focus on safeguarding clients' assets, successfully detecting unauthorized transactions and saving $15 in potential losses.
  • Objective Miscellaneous leader who has led financial systems and programs to success.
  • ACH Specialist is a poised and professional ACH Specialist who is capable of informing clients about banking products and services and recommending the best options to meet their needs.
  • ACH Specialist skilled in handling dispute resolutions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Developed ACH onboarding programs for new customers, streamlining the process for 82% smoother account setup and fund transfers.
  • Worked closely with stakeholders to troubleshoot and resolve ACH payment issues, reducing customer complaints by 65% within 11 months.
  • Served as the department's subject matter expert on NACHA guidelines and ACH best practices, improving compliance by 39% across multiple teams.
  • Utilized banking software Salesforce to upload, track, and reconcile over 14 ACH transfers weekly, ensuring zero data errors.
  • Managed high-priority ACH dispute cases, expediting resolution times from 5 days down to under 6 days.
  • Led ACH risk assessments for transactions over $9, safeguarding company from potential fraud and financial loss.
  • Mitigated financial risks by recognizing and resolving unauthorized ACH transactions worth over $16.
  • Demonstrated expertise in ACH implementation by on-boarding 4 clients to the automated payment system, enhancing workflow efficiency.
  • Successfully implemented NACHA compliance protocols, passing 15 consecutive external audits without a single discrepancy.
  • Led training for 6 employees on ACH regulation changes, ensuring full department compliance within 11 weeks.

Affiliations

  • Association of Information Technology Professionals
  • Member, International Association of Financial Crime Investigators (IAFCI)
  • Association for Computing Machinery
  • Completion, Electronic Funds Transfer Risk Management Certification, 2016
  • Regular Contributor to ACH Services Compliance Newsletter, 2017
  • Certification, Accredited ACH Professional (AAP) procedure
  • Freemason
  • International Council of Nurses
  • Society of Women Engineers
  • Project Management Institute

Certifications

  • Certified Compliance and Ethics Professional (CCEP)
  • CompTIA A+ Technician
  • CompTIA Security+
  • ISO 22301 Lead Implementer – Business Continuity Management Systems specialized in ACH
  • Certified Public Accountant
  • National Check Professional (NCP) – Ironclad Systems
  • Faster Payments Professional (FPP) – Brightline
  • Payment Card Industry Data Security Standard (PCI DSS) – 2020
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified

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