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Skills

  • Compliance with banking regulations
  • Bank security expert
  • Business operations
  • Organization
  • Team management
  • Regulatory compliance
  • ACH regulatory updates and compliance
  • Customer dispute resolution
  • Cross-functional team leadership
  • Data analysis for financial discrepancies

Work Experiences

  • Achieved a 39% improvement in audit compliance.
  • Achieved a 72% reduction in transaction delays.
  • Acted as the point of contact for all ACH regulation inquiries within the team, ensuring accurate responses that led to Outstanding Service Award recognition for compliance excellence.
  • Hired, trained, and mentored 16 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Collaborated with the risk management team to design a recovery plan for ACH outages, reducing potential revenue loss by 67%.
  • Collaborated with the finance team.
  • Achieved Top Performer recognition for compliance excellence.
  • Used positive motivational techniques to engage employees in business processes.
  • Evaluated employee performance and devised strategies for improvement.
  • Assessed ACH process flows and implemented an automatic return process for insufficient fund transactions, reducing manual intervention by 79%.

Summaries

  • Costs were consistently reduced while profits were increased.
  • ACH Specialist is a multi-talented ACH Specialist who is consistently rewarded for planning and operational improvements.
  • Excellent abilities in reporting, record-keeping, and relationship-building.
  • ACH Specialist is a poised and professional ACH Specialist who is capable of informing clients about banking products and services and recommending the best options to meet their needs.
  • ACH Specialist with 4 years of successful cross-functional collaboration and data analysis experience.
  • Ambitious banker with extensive experience in bank leadership, fraud detection, and teller operations.
  • Accomplished in coordinating with IT teams to troubleshoot and resolve ACH delays, minimizing downtime by 13%. Always focused on operational continuity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adhered to regulatory guidelines.
  • Achieved a 32% decrease in late submissions.

Accomplishments

  • Executed a successful test of emergency recovery protocols for ACH systems, ensuring zero data loss and 57% uptime during critical periods.
  • Led a cross-functional team performing an in-depth ACH process review, allowing our group to identify gaps and reduce redundancies by 28%.
  • Served as the department's subject matter expert on NACHA guidelines and ACH best practices, improving compliance by 39% across multiple teams.
  • Documented and resolved system which led to program.
  • Worked closely with stakeholders to troubleshoot and resolve ACH payment issues, reducing customer complaints by 65% within 11 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Minimized customer disputes related to ACH reversals by 46% through detailed risk analysis and proactive communication.
  • Demonstrated expertise in ACH implementation by on-boarding 4 clients to the automated payment system, enhancing workflow efficiency.
  • Enhanced fraud detection measures within the ACH system, leading to compliance score improvement by 31% in 2019.
  • Utilized banking software Salesforce to upload, track, and reconcile over 14 ACH transfers weekly, ensuring zero data errors.

Affiliations

  • International Council of Nurses
  • Member, International Association of Financial Crime Investigators (IAFCI)
  • Freemason
  • Completion, ACH Operations Certificate from Summit Group
  • Project Management Institute
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • American Marketing Association
  • Participant, Federal Reserve Payments Improvement Community
  • Regular Contributor to ACH Services Compliance Newsletter, 2017

Certifications

  • Wire Transfers and ACH Auditing Certification – Northwind
  • ACH Fundamentals Certificate – Harbor & Co.
  • Certified Electronic Transactions Professional (CETP)
  • Project Management Professional (PMP)
  • Payment Risk Management & Financial Crime Specialist
  • OFAC Compliance Certification
  • Certified Compliance and Ethics Professional (CCEP)
  • Swift Payments Expert Certification – Northwind
  • Certified Regulatory Compliance Manager (CRCM)
  • Microsoft Certified Systems Engineer (MCSE)

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