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Skills

  • Business operations
  • Data-driven decision making
  • Relationship development
  • Change Management Leadership
  • Process improvement
  • Contract Negotiation and Management
  • Documentation standardization
  • Business process optimization
  • Cross-functional team leadership
  • Agile project management

Work Experiences

  • Contributed to the improvement of data analysis operations by demonstrating a clear link between current policies and business outcomes.
  • Compared costs to initial estimates.
  • Conducted implementation retrospectives.
  • Collaborated with process to minimize organizational disruption during ERP transition, increasing uptime to 70% during migration.
  • Achieved 64% fewer missed project deadlines.
  • Collaborated with category during ERP transition.
  • Conducted comprehensive post-implementation performance reviews.
  • Documented procedures and business processes and disseminated information to the right people.
  • Avoided $12 in overspend for the year.
  • Authored comprehensive training guides and user manuals for SAP, improving user adoption rates across all company divisions.

Summaries

  • Created training materials.
  • Delivered presentations to decision-makers with recommendations that included project benefits, cost estimates, and process and framework data.
  • Senior Implementation Consultant with extensive experience setting up hardware and software components for standard users.
  • Specialized knowledge of how to optimize systems to meet changing needs, improve collaboration, and strengthen security.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.
  • Achieved continuous process improvements.
  • Assesses roadmaps for optimal functions by balancing critical business and IT needs against computer system and procedural limitations.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Achieved critical project milestones ahead of schedule.
  • Committed to reducing system downtime by 6%.

Accomplishments

  • Developed and executed a change management strategy for HubSpot, resulting in 66% user adoption within 15 weeks.
  • Standardized best practices for system configuration releases, helping the team cut time-to-delivery by 60% and enhancing client satisfaction.
  • Managed budget forecasting and resource allocation for Microsoft Excel implementation, coming in 22% under budget.
  • Collaborated with team of 18 in the development of program.
  • Increased user adoption rate by 24% through effective product training and ongoing client communication.
  • Facilitated communication between front-end users and development teams, driving down incident resolution time by 17 hours per issue.
  • Orchestrated a comprehensive project plan for a Salesforce rollout, achieving completion 18% ahead of schedule and under budget.
  • Collaborated with cross-functional teams to manage stakeholder expectations, improving project feedback cycles by 6 days.
  • Led the successful implementation of QuickBooks for Cedar Works, resulting in 83% reduction in operational downtime.
  • Led integration of method with existing systems at Brightline, reducing manual data entry by 79%.

Affiliations

  • American Marketing Association
  • Toastmasters
  • Project Management Institute (PMI) - Member & Project Management Professional (PMP) Certification
  • Association of Change Management Professionals (ACMP) – Member, Prosci Certified Change Practitioner
  • Cloud Native Computing Foundation (CNCF)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Women Who Code – Senior Leader
  • Association of Information Technology Professionals (AITP)
  • Customer Experience Professionals Association (CXPA) – Contributor
  • Cybersecurity and Infrastructure Security Agency (CISA) – Industry Member

Certifications

  • Certified Information Systems Auditor (CISA) by ISACA
  • Project Management Professional (PMP)
  • Certified Analytics Professional (CAP) by INFORMS
  • Certified Implementation Specialist - ServiceNow by system
  • SHRM Certified Professional (SHRM-CP)
  • Six Sigma Black Belt Certification by program
  • Certified Consultant for system by metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in the Governance of Enterprise IT (CGEIT) by ISACA
  • Cloudera Certified Professional (CCP) Data Engineer by metric

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