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Skills

  • Team building
  • Problem resolution
  • Compliance reporting
  • Onboarding and orientation
  • Application review and auditing
  • Application Review
  • Attention to detail
  • Time management
  • Regulatory compliance
  • Cross-functional communication

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Collaborated with state regulatory boards to refine dealer onboarding processes, cutting down approval times by 6 months.
  • Advanced customer relationship efforts through personalized communications, driving license application completions by 83%.
  • Transported QuickBooks to one year customer locations.
  • Collaborated with government agencies to resolve licensing issues, accelerating issue resolution by 15%.
  • Created new dealer licensing reference guides.
  • Coordinated with law enforcement.
  • Answered 8 calls per one year to help customers with their questions and concerns.
  • Advanced customer relationship efforts.
  • Collaborated with IT to optimize the licensing software, cutting down input time by 53% and minimizing errors.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Trained in collecting payments, preparing deposits, and working with other clerks to complete high-volume work in a fast-paced environment.
  • Achieved positive outcomes for stakeholders.
  • Decreased application processing time by 18 months.
  • Customer-focused Dealer Licensing Representative, skilled in reducing incomplete applications by 59% by providing clear guidance on regulatory requirements.
  • Dealer Licensing Representative skilled in collaborating with government agencies to resolve licensing issues, maintaining compliance while reducing resolution times by 74%.
  • Achieved a 41% increase in query resolution speed.
  • Collaborated with government agencies to resolve licensing issues.
  • Achieved significant performance gains.
  • Conducted compliance investigations.

Accomplishments

  • Documented and resolved framework which led to method.
  • Spearheaded a compliance audit program that identified 7 unregistered dealers, helping the company avoid financial penalties.
  • Spearheaded an annual training program for license management, ensuring consistent adherence to ongoing regulatory changes.
  • Implemented an internal paperless system that reduced operational costs by $13 annually.
  • Authored a comprehensive dealer licensing training manual, reducing onboarding time for new staff by 76% %.
  • Served as the primary contact for dealer licensing inquiries, responding to queries within an average resolution time of 10 days.
  • Facilitated monthly compliance workshops for dealers to educate on new state regulations, resulting in a 49% increase in compliance rates.
  • Collaborated with team of 14 in the development of initiative.
  • Managed the review and approval process for over 11 applications per week while maintaining strict adherence to state licensing regulations.
  • Led an initiative to transition licensing records from paper-based filing to a fully-digital platform, decreasing processing time by 80% %.

Affiliations

  • Automotive Compliance Consultants network membership for collaborating on best practices related to compliance and dealership licensing activities.
  • Dealer Compliance and Operations Symposium attendance to learn about the latest developments in dealership licensing, regulation, and compliance.
  • Rotary International
  • Licensed Motor Vehicle Dealer professional certification, verifying ability to oversee application and renewal processes with precision.
  • Auto Finance Summit regular participation to better understand the relationship between dealership financing and licensing procedures.
  • Contributing author to state's Dealer Licensing Newsletter, sharing updates on industry trends and legislative changes.
  • National Auto Dealers Association (NADA) affiliation for leveraging insights on the broader scope of dealership regulations, marketing practices, and vehicle sales trends.
  • Automotive Service Association (ASA) membership for staying updated on automotive industry standards and regulatory requirements for licensing.
  • American Association of Notaries (AAN) membership to ensure that all documents related to dealership onboarding and licensing are certified according to state laws.
  • Association for Computing Machinery

Certifications

  • Certified Public Accountant (CPA)
  • International Association for Continuing Education and Training (IACET) Authorized Provider Certification
  • Certified Public Finance Administrator (CPFA)
  • Basic Automobile Dealership Law Certification
  • Apple Certified Associate (ACA)
  • Professional Development Certification in Customer Dispute Resolution
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Municipal Licensing (CPML)
  • CMPA Certification from National Independent Automobile Dealers Association (NIADA)
  • Dealer Registration & Titling Professional Certification

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