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Skills

  • Team management
  • Care Coordination
  • HIPAA compliance
  • Budgeting and financial resource allocation
  • Trauma-informed care
  • Caseload management
  • Risk assessment and mitigation
  • Depression and anxiety specialist
  • Client Outcome Improvement Strategies
  • Dependency investigation units

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Collaborated with interdisciplinary teams to ensure timely and accurate delivery of client services, leading to a 72% increase in client satisfaction scores.
  • Looked for industry trends on social media and through online sources.
  • Achieved recognition for outstanding service delivery with Employee of the Year from Beacon Labs in 2022.
  • Achieved a 42% improvement in department efficiency.
  • Benefited vulnerable populations.
  • Allowed clients quicker access to needed services.
  • Achieved a 81% increase in actionable insights.
  • Collaborated with initiative customers to determine their needs and deliver standard service.

Summaries

  • Certified Case Manager is a multi-talented Certified Case Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 48% improvement in care delivery processes.
  • Certified Case Manager with over 13 years of experience.
  • Passionate about creating and facilitating programs that help underserved communities.
  • Certified Case Manager who is creative and enthusiastic and has 18 years of experience managing caseloads of up to 13 adolescents in high-risk settings.
  • Recognized for her caring demeanor and superior social awareness.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Certified Case Manager with a track record of reducing homelessness rates by 66% for at-risk populations through strategic partnerships with housing programs.
  • Certified Case Manager with a commitment to holistic, client-specific care plans resulting in improved client self-management by 28%.
  • Clear understanding of process improvement and team leadership as well as vendor management training.

Accomplishments

  • Advocated for the inclusion of 8 new services under state-sponsored health programs, positively affecting communities in the Southeast.
  • Focused on continuous learning and improvement, staying up-to-date with changing policy landscapes and adopting Adobe Creative Suite to drive better case outcomes.
  • Resolved product issue through consumer testing.
  • Reduced average case resolution time by 9 months% by streamlining inter-departmental communication with a new digital tool.
  • Proactively collaborated with community partners to design joint case management protocols, improving resource sharing and reducing processing delays.
  • Formulated client-centered discharge plans that led to a 45% reduction in rehospitalizations over 6 months.
  • Facilitated 15 in-depth training workshops for staff on health equity and social determinants of health, leading to a client satisfaction increase of 30%.
  • Documented and resolved metric which led to framework.
  • Utilized trauma-informed best practices, reducing re-traumatization incidents by 19% in vulnerable client populations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Behavioral Health and Wellness Council
  • Society for Case Management (SCM)
  • Association for Supply Chain Management (APICS)
  • National Council of Certified Dementia Practitioners (NCCDP)
  • Medical Case Management Association
  • Association of Rehabilitation Nurses (ARN)
  • Jaycees
  • American Board of Workman’s Compensation Professionals (ABWCP)
  • National Association of Medicaid Directors (NAMD)
  • Public Health Leadership Society

Certifications

  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Case Manager (CCM) – 2020
  • Certified Medical Interpreter (Portuguese), 2021
  • Salesforce
  • Certified Community Health Worker (CCHW) – 2020
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Psychiatric Rehabilitation Practitioner (CPRP) 2015
  • Certification in Homelessness Prevention and Intervention (Lakeside Partners)
  • Accredited Case Manager (ACM), 2018

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