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Skills

  • Sexual assault victim counseling
  • Supervision
  • Play therapy
  • Substance abuse treatments
  • Client advocacy
  • Time management and prioritization
  • Stakeholder relations
  • Conflict mediation and resolution
  • Comprehensive Case Management
  • Skilled community-based case manager

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Achieved a 81% increase in actionable insights.
  • Benefited vulnerable populations.
  • Achieved a 53% success rate.
  • Answered 2 calls per several months to help customers with their questions and concerns.
  • Achieved a successful reduction in non-compliance cases by 48%, using motivational interviewing to address client barriers.

Summaries

  • Certified Case Manager with expertise in comprehensive psychosocial assessments and designing effective discharge plans in collaboration with families.
  • Achieved a 48% improvement in care delivery processes.
  • Social worker with a broad understanding of social justice issues and systems that affect marginalized communities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished case manager.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Within Miscellaneous, senior Certified Case Manager and outstanding performer in performance reporting and team leadership.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 41% gains in service satisfaction.
  • Certified Case Manager is a multi-talented Certified Case Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Led team on a quality assurance initiative that increased client documentation accuracy by 46%, ensuring compliance with state reporting audits.
  • Resolved product issue through consumer testing.
  • Advocated for the inclusion of 8 new services under state-sponsored health programs, positively affecting communities in the Southeast.
  • Successfully certified and maintained industry-relevant credentials like Six Sigma, ensuring standards-aligned case interventions.
  • Created cross-functional workflows that empowered front-line staff to make more informed care decisions, reducing backlogs by 79%.
  • Led a cross-discipline team of health services providers, resulting in comprehensive care solutions for 16 clients in several months.
  • Optimized eligibility and referral processes, reducing client approval times by 44% and improving service enrollment rates.
  • Secured funding under a program, increasing service accessibility for underserved populations within three years.
  • Participated in interdisciplinary care meetings, driving integrated care coordination for 4 clients with chronic conditions.
  • Piloted early intervention programs in collaboration with mental health professionals, leading to an 74% increase in preventive care outcomes.

Affiliations

  • Toastmasters
  • International Association of Administrative Professionals
  • American Marketing Association
  • Public Health Leadership Society
  • American Public Health Association (APHA)
  • Healthcare Financial Management Association (HFMA)
  • Association for Computing Machinery
  • American Case Management Association (ACMA)
  • Society of Human Resource Management
  • Project Management Institute

Certifications

  • Certified Psychiatric Rehabilitation Practitioner (CPRP) 2015
  • SHRM Certified Professional (SHRM-CP)
  • Medicare and Medicaid Services (CMS) Certification, 2017
  • Certified in Healthcare Privacy and Security (CHPS) - 2022
  • Certified Disability Management Specialist (CDMS)
  • Accredited Case Manager (ACM), 2018
  • CompTIA Network+
  • Certified Crisis Intervention Specialist (CCIS) - 2018
  • CompTIA A+ Technician
  • Certified Health Care Provider CPR (AHA), 2016

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