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Skills

  • Guest experiences
  • Staff supervision
  • Detail oriented
  • Spot cleaning
  • Building maintenance
  • Guest satisfaction specialist
  • Minor maintenance
  • Radio etiquette
  • Ramp service
  • Vacuuming floors

Work Experiences

  • Operated system equipment and used chemicals while following all safety protocols and procedures to avoid burns, injuries, and process accidents.
  • Cleared trash from all rooms and placed garbage and recycling cans in designated areas for trash collection.
  • Greeted them warmly and offered immediate assistance when guests arrived at the hotel.
  • Demonstrated how to operate hotel room features such as the TV remote, heating/cooling, WiFi access, and locks to guests.
  • Provided information to guests about the hotel's amenities, as well as local arts and culture, nightlife, dining options, attractions, and museums.
  • Developed a reputation for punctuality and hard work.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 7 hours.
  • Discussed guest concerns with the front desk manager in order to come up with quick solutions.
  • Working with team members and customers to find workable solutions improved operations.
  • Used Asana to compile data gathered from various sources.

Summaries

  • Program, initiative, and program are all available.
  • Top-producing salesperson and industry expert in Automotive and Motor Vehicles.
  • Day Porter and team leader with 7 years of experience in standard settings.
  • Day Porter with budget management and quality assurance abilities.
  • Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Friendly Day Porter who is dedicated to providing a positive guest experience.
  • Data analysis in standard settings and client relations in workflow optimization settings.
  • Front desk agent who is well-organized and has excellent interpersonal and computer skills.
  • Natural leader dedicated to providing exceptional service.

Accomplishments

  • Streamlined
  • Identified
  • Ensured
  • Initiated
  • Advised
  • Maintained a guest satisfaction rating of greater than 2% since framework.
  • Increased annual hotel revenue by 10% through procedure and process.
  • Won
  • Represented
  • Managed

Affiliations

  • Completed Green Cleaning Program workshop at Northwind, understanding the intersection of environmental sustainability and custodial work.
  • Completed professional development courses in janitorial services at framework, improving technical cleaning skills.
  • Completed supervised training at the Institution of Occupational Safety and Health (IOSH) for maintaining a safe work environment.
  • Certified in ‘Bloodborne Pathogens and Infectious Control’ through system, ensuring compliance with safety standards.
  • Volunteered for post-event maintenance at initiative, assisting in cleaning and restoring venue to original state.
  • Certified in CPR and First Aid through ServiceNow, ensuring safety and readiness for emergencies in building facilities.
  • Participated in local chapter of the National Facilities Management and Technology (NFMT), focusing on improving service efficiencies for custodial teams.
  • Contributed to Chicago green initiative by improving facility recycling processes and educating occupants on proper waste disposal.
  • Accredited floor care specialist certified by Cedar Works, focusing on the use of advanced machinery and chemicals for surface cleanliness.
  • Participated in advanced janitorial management training through Meridian, with a focus on leadership and productivity in day porter teams.

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • Asbestos Awareness Training - OSHA
  • Green Cleaning for Interior Spaces Certification
  • Advanced Janitorial Management Strategies Certification
  • Bloodborne Pathogens Certification
  • Certified Restroom Hygiene Specialist
  • ServSafe
  • Certified Environmental Services Technician (CEST)
  • General Maintenance Technician Certification

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