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Skills

  • Communications
  • Data collection and analysis
  • Data-driven decision making
  • Facilities management during night shifts
  • Relationship development
  • Process improvement
  • System equipment
  • MS Office
  • Business Development
  • Supervision

Work Experiences

  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved 27% higher productivity.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved a 18% drop in negative reviews.
  • Taught Relief Night Managers and Relief Night Managers effective customer service techniques, resulting in a 2% increase in client satisfaction.
  • Welcomed new members and established and updated memberships in Ironclad Systems standard programs.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Manufacturing service agreements and quality standards were negotiated by me.

Summaries

  • Proactive Relief Night Manager uses determination and attention to detail to produce high-quality risk assessment work.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Forward-thinking manager with 8 years of manufacturing project management experience.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Dynamic application of workflow optimization and performance reporting in a fast-paced business environment.
  • Clear understanding of budget management and risk assessment as well as vendor management training.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Relief Night Manager.

Accomplishments

  • Drove a 73% reduction in absenteeism for night shifts by revamping employee engagement strategies with a focus on work-life balance.
  • Achieved a 81% improvement in guest overnight satisfaction ratings through improved nighttime services.
  • Introduced a streamlined check-in/check-out process for late-night guests, decreasing wait times by 53%.
  • Led the nightly audit process, improving accuracy and reducing discrepancies by 39% within 10 months.
  • Developed energy efficiency protocols, reducing nighttime energy consumption by 53% through optimized HVAC operations.
  • Led efforts to boost morale on night shifts, resulting in a 78% improvement in employee retention.
  • Revised emergency response guidelines, improving reaction time by 73% for night-shift staff.
  • Coordinated staff shifts, achieving a 62% improvement in workload distribution and employee satisfaction.
  • Handled complex customer complaints, raising guest satisfaction by 58% through personalized service resolutions.
  • Optimized the internal communication system across night shifts, enabling faster resolutions and a 63% time-saving effect.

Affiliations

  • American Hotel & Lodging Association (AHLA)
  • National Concierge Association (NCA)
  • International Executive Housekeepers Association (IEHA)
  • American Medical Informatics Association
  • National Restaurant Association (NRA)
  • Association for Supply Chain Management (APICS)
  • Association of Contingency Planners (ACP)
  • Night Audit Managers' Professional Network (NAMPN)
  • Night Operations Leadership Association (NOLA)
  • Rotary International

Certifications

  • Advanced Hospitality Leadership Training Program - program
  • Hospitality Management Certificate - metric
  • Security and Loss Prevention in Hospitality - program
  • First Aid/CPR Certified
  • Certified Hotel Industry Analytics (CHIA)
  • Infection Prevention and Control (Basic) in Hospitality - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Maintenance Manager (CMM) for Hotels
  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Resolution and Mediation in the Workplace - framework

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