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Skills

  • Ingredient inspection
  • Menu memorization
  • Problem resolution
  • Bilingual Customer Assistance (Portuguese)
  • Workflow Optimization
  • MS Office
  • Recipes and menu planning
  • Stocking and replenishing
  • Communication skills
  • Food portioning

Work Experiences

  • Assisted guests by greeting them personally and taking their orders.
  • Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
  • Created personalized upselling strategies that boosted sales of featured concession items by $8 within 18 months months.
  • Checked the kitchen equipment and appliances 10 times per week to make sure they were working properly.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Demonstrated a strong ability to multitask by simultaneously managing customer interactions and food preparation when necessary.
  • Developed a new customer feedback process.
  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Achieved results within 12 months months.
  • Prepared meats, vegetables, and condiments for service using system and standard kitchen gadgets.

Summaries

  • Capable of training new staff in essential health protocols, leading to a 77% improvement in sanitation standards across shifts.
  • To provide excellent service, I'm used to paying close attention to the smallest details and maintaining a strong commitment to quality.
  • Capable of leading up to 11 staff.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of data analysis and cross-functional collaboration.
  • Collaborative Concession Stand Attendant with a track record of successfully reducing customer wait times by 77% during high-capacity events at Portland.
  • Adopted more efficient workflow processes.
  • Achieved a 55% increase in overall team performance.
  • Concession Stand Attendant with 8 years of experience serving food and beverages and excellent interpersonal skills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative Concession Stand Attendant.

Accomplishments

  • Successfully introduced bilingual signage and communication options in French, enhancing the concession stand experience for non-English speaking customers.
  • Increased concession stand efficiency by organizing inventory after each shift, reducing the need for mid-event restocking by 55%.
  • Implemented a First-In-First-Out (FIFO) inventory method which reduced expired stock by 33% in 18 months.
  • Recognized with Innovation Award for outstanding service and efficiency during initiative, managing a peak order volume of 5 customers per hour.
  • Helped launch a new menu promotion that resulted in an 80% increase in daily revenue during one year.
  • Reduced customer waiting time by 68% by reorganizing food prep stations and optimizing order workflow.
  • Praised for maintaining calm and professional demeanor while managing peak periods with wait times under industry standard initiative.
  • Processed up to 3 daily transactions satisfactorily via a point-of-sale system with 28% accuracy in cash handling and end-of-day accounting.
  • Instrumental in updating menu offerings based on customer trends, contributing to a revenue increase of 83% over the past year.
  • Led a team of 6 concession attendants during high-traffic periods, achieving a 18% service efficiency goal set by management over 18 months.

Affiliations

  • Customer Service Institute of America (CSIA)
  • Global Association for the Hospitality Industry
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Retail Concession and Shelving Professionals Network
  • Lions Club
  • Event Service Professionals Association (ESPA)
  • National Restaurant Association (NRA)
  • National Association of Social Workers

Certifications

  • ServSafe
  • Institute of Food Technologists (IFT) Food Safety Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Basic Supervisory Skills Certification for Food Service by Meridian
  • Certificate in Food and Beverage Operations by Harbor & Co.
  • Certified Concession Manager (CCM) by the National Association of Concessionaires (NAC)
  • Salesforce
  • Certified Public Accountant
  • CompTIA Network+
  • OSHA-certified Workplace Safety Training

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