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Skills

  • Order delivery practices
  • Regulatory compliance
  • Supervision
  • Communication skills
  • Relationship development
  • Food arrangement
  • Recipes and menu planning
  • Inventory organization
  • Sandwich preparation
  • Customer service

Work Experiences

  • Complied with local health ordinances.
  • Collaborated with team members.
  • Developed streamlined closing procedures that reduced clean-up time by 16 minutes per shift, saving labor costs during non-event days.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Assisted management in improving operational efficiency.
  • Provided 2 nutritious meals to students at method school on a daily basis.
  • Prepared meats, vegetables, and condiments for service using system and standard kitchen gadgets.
  • Collaborated with team members to devise new operational procedures during high-demand periods, reducing customer wait time by 50% minutes.
  • Assisted in restocking and rotating inventory to prevent spoilage, reducing waste-related costs by 26% over three years.
  • Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.

Summaries

  • Concession Stand Attendant with 8 years of experience serving food and beverages and excellent interpersonal skills.
  • Eager to put my strong food handling skills and aptitude for process improvement to use.
  • Experienced Concession Stand Attendant food service professional with attention to detail.
  • Clear understanding of project management and stakeholder engagement as well as team leadership training.
  • Concession Stand Attendant with 8 years of successful quality assurance and process improvement experience.
  • Adept at leading workflow optimization efforts.
  • Team player who is committed to upholding high service standards.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Achieved a 30% increase in positive reviews.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.

Accomplishments

  • Coordinated inventory management and product restocking, leading to a 55% reduction in shortages during high-demand periods.
  • Spearheaded a hygiene initiative that improved sanitation scores by 22% during routine inspections.
  • Resolved over 6 customer complaints successfully without escalation, maintaining high customer satisfaction ratings throughout 2018.
  • Received commendations from supervisors for maintaining professional service standards despite handling program customers during peak hours.
  • Maintained a daily cash flow of approximately 2 with zero discrepancies in end-of-day financial reporting.
  • Implemented a First-In-First-Out (FIFO) inventory method which reduced expired stock by 33% in 18 months.
  • Identified inefficiencies in the ordering process and implemented workflow changes that improved processing time by 81%.
  • Successfully introduced bilingual signage and communication options in French, enhancing the concession stand experience for non-English speaking customers.
  • Trained 12 new staff members on POS systems and inventory processes, leading to a 74% improvement in order accuracy.
  • Contributed to a customer loyalty program design, helping boost repeat customer rate by 33% over procedure.

Affiliations

  • Jaycees
  • International Association of Venue Managers (IAVM)
  • Society for Health and Safety (SHS)
  • Association for Talent Development (ATD)
  • Toastmasters
  • Concessions and Hospitality Alliance Group
  • National Association for Catering and Events (NACE)
  • Production and Inventory Control Society (APICS)
  • Association for Supply Chain Management (APICS)
  • Meeting Professionals International (MPI)

Certifications

  • Certified Hospitality and Tourism Management Professional (CHTMP) by AHLEI
  • Safe Food Handling Certification by standard
  • First Aid/CPR Certified
  • Certified Hospitality Supervisor by the American Hotel & Lodging Educational Institute (AHLEI)
  • CompTIA A+ Technician
  • Food Allergen Awareness Certification
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Retail Foodservice Operations by method
  • Certificate in Food and Beverage Operations by Harbor & Co.
  • CompTIA Security+

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