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Skills

  • Process improvement
  • Financial records and processing
  • Music showcase training
  • Pet charting information
  • Contract negotiation/review/drafting
  • Client-focused
  • Customer service excellence
  • Safety audits
  • Product ordering
  • Kennel cleaning and sanitizing methods

Work Experiences

  • Achieved a 17% decrease in swimmer and pedestrian accidents.
  • Applied crisis management skills.
  • Achieved a 72% pass rate among participants.
  • Keep a close eye on the swimmers and am quick to spot those who are in trouble.
  • Acted as a liaison with Atlanta management, sharing real-time feedback on safety, staffing, and guest experiences to ensure service quality was consistent.
  • Addressed potential hazards.
  • Achieved zero major incidents for one year.
  • Achieved a 83% reduction in poolside incidents.
  • Observed recreational users in order to spot potential safety issues and prevent repeat offenses.
  • Acted as a liaison with Denver management.

Summaries

  • Offering 10 years of experience providing excellent customer service to 12 pool patrons on a daily basis by demonstrating a positive attitude and adhering to safety guidelines.
  • With good physical stamina and reflexes, he is agile and responsive.
  • Practical Lifeguard Supervisor with sharp supervisory and workflow optimization skills.
  • Smart professional with vendor management, cross-functional collaboration, and stakeholder engagement abilities.
  • Lifeguard Supervisor with 8 years of successful project management and process improvement experience.
  • Provides excellent customer service and is knowledgeable about framework safety equipment.
  • Rules enforcer who is firm but gentle, and is known for quickly resolving issues.
  • Lifeguard Supervisor is a responsible Lifeguard Supervisor who is dedicated to keeping guests safe and happy.
  • Knowledgable in a variety of design and testing methodologies.
  • With fluency in French and Portuguese, I am motivated and focused.

Accomplishments

  • Represented
  • Co-led the redesign of the lifeguard observation post layout, improving visibility and response times, resulting in a 44% reduction in near-drowning incidents.
  • Collaborated with HR and management on structuring job responsibilities and titles for lifeguards, increasing job satisfaction and retention by 70%.
  • Achieved framework for 12 lifeguards within the team, ensuring compliance with national safety standards.
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Created and maintained a preventative maintenance schedule for safety equipment, leading to a 72% decrease in unexpected operational issues.
  • Proposed
  • Solved
  • Documented
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Safe Boating Council (NSBC)
  • Freemason
  • Society of Human Resource Management
  • State Swimming Pool and Spa Task Force Member
  • Project Management Institute
  • YMCA Aquatics Program Supervisor
  • American Heart Association CPR & First Aid Training Affiliate
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Local Search and Rescue Team Volunteer

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Lifesaving Skills Certification
  • Project Management Professional (PMP)
  • Swift Water Rescue Technician Level I
  • Health and Safety Officer Certification by method
  • NSPF (National Swimming Pool Foundation) Certified Instructor
  • ServSafe
  • American Red Cross Lifeguard Manager Training
  • Search and Rescue (SAR) Member Certification
  • CompTIA Security+

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