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Skills

  • Housing Assistance Coordination
  • Project organization
  • Relationship development
  • Employee training and mentorship
  • Client needs assessments
  • First Aid/CPR
  • MS Office
  • Intake Procedure Optimization
  • Team building
  • Proficient in HubSpot

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked for industry trends on social media and through online sources.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Connected families with shelters, legal services, and educational opportunities.
  • Conducted on-site reviews of caseworker performance regularly, ensuring 52% compliance with all state and federal standards.
  • Collaborated with local family courts.
  • Achieved 16 successful job placements.
  • Achieved 25% successful resolutions.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved long-term positive case outcomes for vulnerable families.
  • Achieved 67% enhancements in family stability.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Awarded Outstanding Service Award for leading a recognized team.
  • Achieved high levels of performance.
  • Accomplished in managing and resolving family crises, particularly in high-risk situations. Successfully led intervention efforts that resulted in long-term positive case outcomes for vulnerable families.
  • Achieved 37% improvement in case outcomes.
  • Amplified case management efficiency by 55%.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.

Accomplishments

  • Investigated and resolved escalated family case issues, consistently maintaining a 85% case closure success rate over several months.
  • Effectively managed staff schedules and resource distribution across 18 programs, maintaining operational efficiency at 22%.
  • Monitored compliance with child welfare regulations across 8 branches, maintaining 70% performance adherence during audits.
  • Optimized case management workflows, reducing case backlog by 55% within several months.
  • Managed and distributed resources across 16 ongoing cases, ensuring equitable access to services and preventing case bottlenecks.
  • Successfully collaborated with healthcare providers and school systems to coordinate multi-agency support for children in vulnerable families.
  • Prepared case documentation and reports for hearings, consistently delivering high-quality information that led to 46% case resolutions.
  • Established benchmarks for family support services, ensuring alignment with state and federal regulations, leading to a 44% compliance score increase.
  • Developed training programs for newly hired social workers, improving onboarding efficiency and reducing turnover by 78% over 6 months.
  • Devised client satisfaction improvement strategies, driving a 79% rise in positive client feedback over the past year.

Affiliations

  • National Council of Juvenile and Family Court Judges (NCJFCJ)
  • National Association for Children of Alcoholics (NACoA)
  • Institute for Family Violence Studies at metric
  • American Professional Society on the Abuse of Children (APSAC)
  • Child Welfare League of America (CWLA)
  • Society of Women Engineers
  • American Marketing Association
  • American Academy of Child and Adolescent Psychiatry Membership
  • National Organization of Forensic Social Work (NOFSW)
  • National Association of Case Management (NACM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certification in Applied Suicide Intervention Skills Training (ASIST)
  • Child Advocacy Studies Training (CAST) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Family Systems Therapy Certification
  • Certified Supervisory Manager (CSM)
  • Certified Child Welfare Specialist (CWS)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • CompTIA Network+
  • ServSafe

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