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Skills

  • Bilingual in Mandarin
  • Excel in category
  • Positive learning process
  • Contract negotiation/review/drafting
  • Metric report generation
  • Heavy lifting
  • Safety measures
  • Proficiency in stakeholder engagement
  • Territory Sales Experience
  • Tax preparation

Work Experiences

  • Recognized process issues and used client relations to effectively resolve them prior to escalation.
  • Addressed donor concerns with empathy and professionalism.
  • Adapted call scripts to better resonate with young alumni, causing a surge in participation rates from this demographic by 61%.
  • Oversaw a busy Harbor & Co.'s 18-line switchboard system.
  • Assisted with end-of-campaign data analysis to report key performance metrics to leadership, helping to guide future Phonathon strategy in 2017.
  • Provided expert clerical support to over 8 internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.
  • Kept track of how much program supplies were being used and contacted vendors to place new orders.
  • Achieved a Excellence Award in 2022.
  • Went to safety training meetings to learn how to deal with medical and fire emergencies.
  • Routed incoming calls to the most qualified personnel and departments within the company.

Summaries

  • Framework are well-understood.
  • Among his accomplishments is the creation of a process app for use in the initiative industry.
  • To project a positive company image, maintains a poised and eloquent demeanor.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved results within three years.
  • Accomplished fundraiser with a history of exceeding goals.
  • Top-producing salesperson and industry expert in Mental Health.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Knowledgable in a variety of design and testing methodologies.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Built and maintained lasting relationships with high-value donors, resulting in their continued financial support over several months.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Design: Responsible for creative design for prominent procedure.
  • Reduced
  • Adhered to confidentiality and donor privacy regulations, ensuring data protection throughout 6 phone calls.
  • Adapted outreach strategy to focus on specific geographic locations, boosting donations from the Pacific Northwest by 36%.
  • Trained
  • Developed personalized call scripts for targeted donor segments, which increased donation pledges by 62% from first-time donors.
  • Identified
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Jaycees
  • Toastmasters
  • Volunteer Fundraising at program
  • National Association of Social Workers
  • Membership in Educational Advancement Services (EAS)
  • Network for Good Ambassador
  • Fundraising Professionals Community on LinkedIn
  • Philanthropy Network Greater Philadelphia
  • American Society of Safety Professionals
  • Association of Fundraising Professionals (AFP)

Certifications

  • Certified Ethical Fundraising Professional (CEFP)
  • Charitable Giving Certification from category
  • Effective Outreach Campaign Management Certification by Vantage
  • Certified Call Center Manager (eCCM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Telephone Etiquette Training Certification
  • Certified Community Engagement Professional (CCEP)
  • Certified Public Accountant
  • Salesforce
  • Cisco Certified Network Associate (CCNA)

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