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Skills

  • Internal auditing
  • Interpersonal communication
  • Microsoft Office
  • Accounts payable/receivable
  • Problem resolution
  • Relationship development
  • Relationship building
  • Switchboard management
  • Credit and collections
  • Business operations

Work Experiences

  • Answered customer questions patiently and cheerfully to make a good first impression.
  • Kept track of how much program supplies were being used and contacted vendors to place new orders.
  • Organized and prepared system reports for submission to Phonathon Callers using procedure and method data.
  • Achieved personal fundraising targets of $14.
  • Went to safety training meetings to learn how to deal with medical and fire emergencies.
  • Achieved a fulfillment rate of 64%.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Applied active listening skills.
  • Achieved a Excellence Award in 2022.

Summaries

  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Achieved success post initial outreach efforts.
  • Accomplished fundraiser with a history of exceeding goals by strategically segmenting call lists and tailoring scripts to donor preferences.
  • Motivated Phonathon Caller with experience managing large-scale projects, including budgeting and administration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in donor engagement strategies.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • All customer calls are answered, recorded, and logged by a courteous Phonathon Caller.
  • Achieved a closing rate of 75%.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Documented
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Analyzed call data via CRM system, providing actionable insights that improved follow-up call effectiveness by 20%.
  • Identified
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proposed
  • Established
  • Collaborated with the fundraising department to segment alumni lists by prior giving history, resulting in a 15% increase in repeat donors.
  • Consulted
  • Solved

Affiliations

  • Network for Good Ambassador
  • American Society of Safety Professionals
  • National Association of Student Personnel Administrators (NASPA)
  • International Association of Administrative Professionals
  • Lions Club
  • Association of Fundraising Professionals (AFP)
  • Association of Information Technology Professionals
  • Nonprofit Leadership Alliance
  • Society of Human Resource Management
  • Association for Computing Machinery

Certifications

  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Alumni Engagement Certification from CASE (Council for Advancement and Support of Education)
  • Certified Fund Raising Executive (CFRE)
  • Association of Fundraising Professionals (AFP) Membership
  • Apple Certified Associate (ACA)
  • Certified Protection Officer (CPO)
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)

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