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Skills

  • French fluency
  • Customer service-oriented
  • Mail handling
  • Accounts payable / accounts receivable
  • MEDISOFT proficient
  • Conflict resolution
  • Faxing paperwork
  • Emergency response training
  • Restocking supplies
  • Mail distribution

Work Experiences

  • Ensured
  • Raised the stakes.
  • Got better.
  • Was in charge of customer service, which included answering phones, responding to questions and requests, facilitating internal communications, and managing reception.
  • Kept track of everything.
  • Examined how to effectively manage warehouse inventories by utilizing business items.
  • Invented
  • Assigned responsibilities to a team of 10 office workers.
  • Reviewed referrals and entered data into a client management database run by Salesforce to provide Client Support Specialist with critical lead information.
  • Was in charge of a multi-line phone switchboard that routed calls to the appropriate personnel and departments.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Articulate
  • Verifies documents, investigates problems, and implements effective solutions.
  • Service-driven
  • Customer service and engagement skills are exceptional in this motivated Administrative Assistant.
  • Professional business writing, bookkeeping, and client relations experience.
  • Client Support Specialist is a hardworking and dependable Client Support Specialist who excels at budget management and project management.
  • Driven Office Automation Clerk is proud to offer new Computers Hardware team 5 years of project management and client relations proficiencies.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 18+ years in the field.
  • Professional Administrative Assistant with a strong front-office management background focused on increasing productivity.

Accomplishments

  • Improved team productivity by leading weekly performance reviews and providing targeted feedback, resulting in a 27% increase in client issue resolution efficiency.
  • Developed a client success strategy that boosted account retention rates by 36% and upsold additional services valued at 2 over several months.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Scheduling: Organized technician schedule for customer jobs.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Identified and resolved a recurring customer complaint by developing a new troubleshooting protocol, reducing incoming support tickets by 61% over two years.
  • Managed process area.
  • Developed new customer service workflows that decreased average response time by 61% while maintaining high-quality interaction standards.
  • Led efforts to customize and implement a process system to streamline client communication and track interactions, resulting in a 35% improvement in issue resolution time.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Affiliations

  • Certified in Soft Skills Training for Customer Support by category (2017)
  • Completed certification with Customer Support Training Academy (2022)
  • Professional Development Certificate in Complaint Resolution from Harbor & Co. (2024)
  • Completed Advanced CRM and Ticketing Systems Certification from Workday (2022)
  • Participant in Customer Service Optimization Workshops (2017)
  • Certified Social Media Customer Support through Workday (2016)
  • Certificate in Customer Data Analysis Strategies from program (2020)
  • Member of the Global Association for Contact Center & Customer Service Professionals
  • Certified in ITIL Foundations through Axelos (2018)
  • Completed Customer Service Excellence Training at Harbor & Co. (2016)

Certifications

  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft Dynamics 365 Fundamentals Certification
  • Certified Software Support Specialist (CSSS)
  • Certified Service Desk Analyst (SDA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Framework, Microsoft Office Specialist: Certificate
  • CompTIA Network+
  • Certified Technology Specialist (CTS)
  • Project Management Professional (PMP)
  • CompTIA Security+

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