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Skills

  • Client relationship building
  • Relationship building
  • Transcription and dictation
  • MEDISOFT proficient
  • Escalation management
  • Accounts payable / accounts receivable
  • Invoice processing
  • Administrative support specialist
  • Classroom supplies ordering
  • Technical support

Work Experiences

  • Had planned ahead.
  • Ensured
  • Directed visitors to the appropriate member of staff or meeting location.
  • Provided excellent service to clients in order to establish long-term relationships.
  • Devised and implemented procedures for managing program and procedure projects.
  • Sought advice.
  • Identified
  • Provided a high level of service to clients in order to establish long-term relationships.
  • Kept channels of communication open between clients and vendors.
  • COB (Coordination of Benefits) was calculated by me.

Summaries

  • Individual who is tech-savvy and knows a lot about Microsoft Excel and Workday.
  • Articulate
  • Highly skilled in all aspects of business finance, including payroll, accounts payable/receivable, and budgeting.
  • Accurate and efficient at managing travel arrangements, file storage, and office functions.
  • Microsoft Excel and Tableau expertise, with a typing speed of 12 WPM.
  • Experienced Client Support Specialist with Microsoft Office Specialist Certification and a track record of success in industry-leading companies.
  • Professional Administrative Assistant with a strong front-office management background focused on increasing productivity.
  • Positive, upbeat, and dependable team player who approaches routine and complex problems analytically, resourcefully, and adaptably.
  • Smooth office procedures and strong client and supplier relationships are two of her strong suits.
  • Verifies documents, investigates problems, and implements effective solutions.

Accomplishments

  • Earned “Outstanding Service Award” in 2019.
  • Effectively managed daily client support operations, providing technical assistance and resolving escalated issues with Adobe Creative Suite, reducing customer churn by 49%.
  • Implemented a new ticketing system that reduced missed client inquiries by 54% and improved team efficiency in handling incoming requests.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Improved team productivity by leading weekly performance reviews and providing targeted feedback, resulting in a 27% increase in client issue resolution efficiency.
  • Updated and maintained company database to reflect current and accurate client records for more than 3 accounts.
  • Acted as the point of contact for VIP clients, delivering white-glove service, resulting in a 51% increase in their overall satisfaction and retention.
  • Managed process area.
  • Implemented a comprehensive onboarding process for clients that increased client satisfaction scores by introducing customized service packages.

Affiliations

  • Certified in Conflict Resolution and Mediation for Customer Support (2024)
  • Completed certification with Customer Support Training Academy (2022)
  • Member of the Technical Support and Customer Relations Association (2021–Present)
  • Professional Development Certificate in Complaint Resolution from Harbor & Co. (2024)
  • Completed Customer Service Excellence Training at Harbor & Co. (2016)
  • Participant in Customer Service Optimization Workshops (2017)
  • Certified in Soft Skills Training for Customer Support by category (2017)
  • Certified Social Media Customer Support through Workday (2016)
  • Member of the Global Association for Contact Center & Customer Service Professionals
  • Member of the Association of Support Professionals (2022–Present)

Certifications

  • Apple Certified Associate (ACA)
  • Agile Customer Support Professional (ACSP) – 2016
  • Certified Client Service Support Specialist (CCSSS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ITIL Foundation Certification in IT Service Management
  • Interpersonal Communication Certification for Client Relations
  • Customer Service Excellence Certification - 2015
  • Microsoft Dynamics 365 Fundamentals Certification
  • Customer Service & Support Best Practices Certification
  • Certified Functional Consultant for CRM - SAP

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