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Skills

  • Area patrolling
  • Microsoft Office
  • MS Office
  • Bilingual in Japanese
  • Budgets
  • Computer literate
  • Equipment troubleshooting
  • Credit and collections
  • Problem resolution
  • Accounts payable/receivable

Work Experiences

  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Started it.
  • Used Microsoft Excel to accurately enter data into a batch ticketing system.
  • Answered 6 calls per 18 months to help customers with their questions and concerns.
  • Quickly identified problems and alerted Pit Clerk to any potential project delays.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Won
  • Method was planned and carried out by me.
  • Measured yardage and looked for stray golf balls.
  • Got better.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Have over 12 years of cash handling and customer service experience in the process industry.
  • Versatile
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Expert
  • Over 6 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Motivated individual.

Accomplishments

  • Awarded Excellence Award for outstanding performance in ensuring regulatory compliance and contributing to loss prevention efforts.
  • Increased sales 12% over several months.
  • Optimized pit crew rotations, ensuring seamless transitions and game operation continuity, reducing downtime between shifts by 39%.
  • Developed strong customer relations strategy focused on VIP guests, driving a 19% increase in repeat visits over 6 months.
  • Implemented a customer feedback system for VIP members, leading to a 59% improvement in customer experience and increased loyalty.
  • Analyzed staffing patterns and optimized workforce allocation, increasing pit efficiency by 31% and reducing the need for overtime.
  • Utilized Tableau to streamline department budgeting, uncovering discrepancies worth $8, and implementing corrective measures.
  • Built strong rapport with security and surveillance departments, contributing to faster incident resolution, improving overall safety outcomes by 79%.
  • Collaborated with IT to implement a new data-management system, leading to 73% more uptime and reliable gaming performance.
  • Monitored game table metrics in real time, streamlining operations, and increasing team productivity by 61%.

Affiliations

  • American Medical Informatics Association
  • Institution of Gambling Law and Regulation
  • Rotary International
  • Association for Computing Machinery
  • Casino Accountants Association
  • Hospitality Managers & Gaming Operations Group
  • Certified Gaming Professional (CGP)
  • Society of Human Resource Management
  • Gambling and Casino Research Association
  • Organization for Responsible Gambling Practices

Certifications

  • Advanced Pit Operations Certification – program, 2022
  • Internal Gaming Policy Development Certification – initiative, 2015
  • Leadership Training for Gaming Professionals – standard, 2018
  • Basic Security Awareness Certification – initiative
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Gaming Supervisor (CGS) – system
  • Apple Certified Associate (ACA)
  • Certified Fraud Examiner (CFE) - Association of Certified Fraud Examiners, 2017
  • VIP Services Management Training – process, 2020

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