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Skills

  • Process equipment
  • Microsoft Office
  • Relationship development
  • MS Office
  • Operations management
  • Product ordering
  • Time management skills
  • Strong attention to detail
  • Process improvement
  • Area patrolling

Work Experiences

  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Improved locomotive material expense tracking by 9%.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Used Microsoft Excel to accurately enter data into a batch ticketing system.
  • Identified
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Worked with the parts department to get the parts I needed.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Solved

Summaries

  • Have over 12 years of cash handling and customer service experience in the process industry.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Collaborate with commercial lenders to achieve sales targets.
  • With over 12 years of experience, I am respectful, customer-oriented, and efficient.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Seasoned
  • Dependable
  • Standard and procedure are examples of abilities.

Accomplishments

  • Built strong rapport with security and surveillance departments, contributing to faster incident resolution, improving overall safety outcomes by 79%.
  • Contributed to loss prevention efforts by reporting and tracking suspicious activities, reducing theft incidents by 72%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with finance to reduce budget discrepancies by $15, contributing to accurate forecasting over 2015.
  • Collaborated with IT to implement a new data-management system, leading to 73% more uptime and reliable gaming performance.
  • Played an integral role in training new hires on Salesforce, reducing onboarding challenges and increasing team efficiency by 45%.
  • Increased sales 12% over several months.
  • Developed strong customer relations strategy focused on VIP guests, driving a 19% increase in repeat visits over 6 months.
  • Optimized pit crew rotations, ensuring seamless transitions and game operation continuity, reducing downtime between shifts by 39%.
  • Implemented a customer feedback system for VIP members, leading to a 59% improvement in customer experience and increased loyalty.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Global Gaming Women (GGW)
  • Society of Women Engineers
  • National Association of Casino Executives (NACE)
  • North American Gaming Regulators Association (NAGRA)
  • International Gaming Institute (IGI)
  • Association of Resort & Casino Executives (ARCE)
  • Society of Government Meeting Professionals (SGMP)
  • High-Stakes Gaming Technologists Consortium
  • Freemason

Certifications

  • Internal Gaming Policy Development Certification – initiative, 2015
  • Advanced Dispute Mediation in Gaming – standard, 2020
  • Association for Project Management (APM)
  • Certified Casino Management Executive (CME) – standard
  • CompTIA Security+
  • Certificate in Casino Operations Management – University of Nevada, Reno
  • Certified Fraud Examiner (CFE) - Association of Certified Fraud Examiners, 2017
  • Table Game Supervisor Certification – procedure
  • Gaming Analytics Professional Certification – category (2023)
  • Certified Public Accountant

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