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Skills

  • Sorting and labeling
  • Document conversion
  • Multi-line phone proficiency
  • Sage 50 US
  • Administrative support
  • Project Planning
  • Regulatory compliance
  • Customer service excellence
  • Travel planning
  • Recordkeeping

Work Experiences

  • Achieved a 25% reduction in administrative workload.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 5% reduction in the company's travel expenses.
  • Used SAP to write a variety of letters, reports, and other documents.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 10 ring.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.

Summaries

  • When it comes to supporting daily activities as well as spearheaded to improve the program, I'm a productive team player.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Bringing 9 years of outstanding performance in related roles to the table.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • With 8 years of experience as Appointment Secretary in Portland, I am organized and hardworking.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.

Accomplishments

  • Adapted appointment schedules for product, improving the overall utilization of resources and appointment slot fulfillment.
  • Created and maintained a centralized appointment tracking system, offering real-time scheduling transparency for procedure.
  • Assisted 10 team members with scheduling processes, ensuring optimal use of time and resources across departments.
  • Monitored and controlled visitor access to sensitive meeting rooms, ensuring confidentiality and security protocols were followed at all times.
  • Streamlined scheduling for 5 executives using Microsoft Excel, improving on-time attendance for all appointments by 21%.
  • Collaborated with finance to establish workflows for urgent meeting requests, reducing lead-time from 6 days to 15 hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated communication between 6 stakeholders in multiple offices for a company-wide initiative, leading to the timely completion of project milestones.
  • Implemented a new digital scheduling system across 13 departments, reducing scheduling errors by 83%.
  • Collaborated with logistics to prioritize and resolve scheduling conflicts, reducing overall rescheduling occurrences by 83%.

Affiliations

  • Professional Convention Management Association (PCMA)
  • American Marketing Association
  • Association for Talent Development (ATD) - Office Coordinator Branch
  • Lions Club
  • American Society of Safety Professionals
  • National Federation of Independent Business (NFIB) – Admin Support Division
  • American Time Management Institute (ATMI)
  • Project Management Institute
  • Jaycees
  • National Business Aviation Association (NBAA) - Corporate Travel Management

Certifications

  • Conflict Resolution and Mediation Certification
  • HIPAA Compliance Certification
  • Certified Administrative Professional (CAP)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certified Executive Assistant Program (CEAP)
  • Scheduling Mastery and Best Practices Certification
  • Certified Office Manager (COM)
  • Certified Healthcare Administrative Professional (cHAP)
  • Customer Service and Leadership Excellence Certificate

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