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Skills

  • Stakeholder engagement
  • Risk assessment and mitigation
  • Critical systems support
  • Change Management
  • Quality assurance
  • Reporting template development
  • Supervision
  • Budgeting and financial forecasting for IT projects
  • Problem resolution
  • Waterfall methodology

Work Experiences

  • Collaborated on global technology initiatives that improved remote employee access to secure systems, expanding usage by 83%.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Championed agile methodologies within the development team, reducing project lags and improving delivery speed by 72%.
  • Championed agile methodologies within the development team.
  • Boosted operational effectiveness by 17%.
  • Conducted extensive training on Salesforce, improving team proficiency to 29% compliance with the new process standards.
  • Achieved a 48% increase in customer satisfaction ratings.
  • Looked for industry trends on social media and through online sources.
  • Authored the infrastructure documentation for process system, providing detailed failure response and ensuring faster recovery in future incidents.
  • Achieved a 31% reduction in duplicated efforts.

Summaries

  • Technology Supervisor with 5 years of successful workflow optimization and client relations experience.
  • Technology Supervisor is a multi-talented Technology Supervisor who is consistently rewarded for planning and operational improvements.
  • Cut operational costs by $2 annually.
  • Conducted large-scale server upgrades.
  • Boosted team compliance by 16%.
  • Cost-conscious Technology Supervisor skilled in vendor management, reducing hardware upgrade costs by $3 and improving procurement efficiency.
  • Achieved customer satisfaction.
  • Leading teams on system, method, and procedure projects is something I've done before.
  • Costs were consistently reduced while profits were increased.
  • Collaborative leader with proven success.

Accomplishments

  • Implemented a bi-annual performance review system for the technology team that boosted employee engagement by 70% and clarified team objectives.
  • Resolved product issue through consumer testing.
  • Directed the deployment of a metric solution, resulting in cost savings of $4/year and more efficient resource utilization.
  • Developed a mentoring and retention program that led to a 70% improvement in employee satisfaction and reduced turnover rates.
  • Fostered a collaborative team environment, improving project completion rates by 43% and ensuring all initiatives were delivered on time and within budget.
  • Successfully managed the hiring and onboarding of 15 IT professionals, closing team skill gaps and expanding technical expertise across the organization.
  • Partnered with HR and senior management to develop IT role-specific career pathing, leading to a 23% decrease in turnover of high-potential employees.
  • Streamlined IT service management by implementing automated ticketing systems, reducing incident handling times by 80% and improving customer satisfaction.
  • Reduced total downtime by 64% via proactive monitoring and implementing advanced failure prediction algorithms within infrastructure systems.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Project Management Institute
  • Toastmasters
  • The Open Group Architecture Framework (TOGAF)
  • Certified Cloud Security Professional (CCSP) certification
  • International Council of E-Commerce Consultants (EC-Council)
  • Cybersecurity & Infrastructure Security Agency (CISA)
  • Information Systems Security Association (ISSA)
  • Project Management Institute (PMI)
  • Infrastructure Masons – IT Infrastructure Professionals
  • International Council of Nurses

Certifications

  • ServSafe
  • CompTIA Security+ Certification
  • ITIL 4 Managing Professional
  • Certified Public Accountant
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Certified Information Security Manager (CISM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)

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