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Skills

  • Independent living skills coaching
  • Crisis management
  • Communications
  • Client Satisfaction Improvement
  • Employment and education support networking
  • Housing placement support
  • Budgets
  • Interdisciplinary collaboration
  • Customer service
  • Client dependency reduction initiatives

Work Experiences

  • Collaborated with external service providers such as procedure and standard to ensure a comprehensive support system for residents.
  • Gathered feedback and support from grassroots supporters in order to strengthen the group's position.
  • Addressed resident-specific needs.
  • Collaborated with the quality assurance team.
  • Collaborated with local clinics.
  • Achieved 62% improvement in resident satisfaction surveys.
  • Assessed and provided guidance on accessibility adaptations in resident homes, enabling safety modifications that resulted in 25% reduction in documented incidents.
  • Administered medications orally, intravenously, and intramuscularly, and tracked responses to address new concerns.
  • Coached residents on time management.
  • Coached residents on time management and vocational preparation, yielding a 42% employment or educational involvement rate after several months.

Summaries

  • Proactive and resourceful, with a thorough understanding of local resources.
  • Independent Living Advisor with 9 years of successful client relations and project management experience.
  • Achieved a 30% reduction in client grievances.
  • Achieved high client satisfaction levels.
  • Addressed diverse, complex resident needs.
  • Costs were consistently reduced while profits were increased.
  • Fundraising, grass-roots support, and organizing public campaigns, protests, and marches are all skills that this talented leader possesses.
  • Achieved a 84% increase in community involvement.
  • Professional who is proactive and resourceful in making appropriate decisions for high-quality, cost-effective care.
  • Achieved a 69% decrease in incident reports.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked with a team to create a new independent living curriculum that increased resident program completion rates by 29%.
  • Led outreach initiatives, collaborating with 13 local non-profits to secure services that promoted shelter stability and mental health for participants.
  • Developed individualized living plans that led to a 66% increase in residents achieving self-sufficiency benchmarks after 2 months.
  • Conducted training workshops on personal hygiene and conflict resolution skills, decreasing interpersonal conflicts in the community by 54%.
  • Effectively mediated 11 conflicts between residents by applying practical de-escalation techniques, reducing behavioral incidents by 52%.
  • Secured funding increases of $10 by presenting quantitative success metrics and compelling resident outcomes to key stakeholders.
  • Collaborated with mental health professionals and care providers to support client well-being, leading to a 48% reduction in crisis interventions required.
  • Initiated a tiered rewards system within the residential environment, which resulted in a 40% decrease in negative behaviors over a 6 months-month period.
  • Resolved product issue through consumer testing.

Affiliations

  • Member of the ADA National Network (ADANN)
  • Commission on Accreditation of Rehabilitation Facilities (CARF) member
  • International Association of Rehabilitation Professionals (IARP)
  • Association for Community Living (ACL) membership
  • Association of Programs for Rural Independent Living (APRIL)
  • Partnership with Arc of the United States for disability rights advocacy
  • Participation in National Fair Housing Alliance (NFHA) initiatives
  • Rotary International
  • Accredited Person-Centered Thinking Trainer Six Sigma 2015
  • Member of the Collaborative for Academic, Social, and Emotional Learning (CASEL)

Certifications

  • Crisis Prevention Institute (CPI) Certification
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified in Financial Social Work (CFSW)
  • Certified Business Analysis Professional (CBAP)
  • National Association of Social Workers (NASW) Credential
  • Certified Advocate in Public Health (CAPH)
  • Certified Independent Living Specialist (CILS)
  • Certified Supported Employment Specialist
  • CompTIA Network+

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