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Skills

  • Team building
  • Cross-functional collaboration
  • Team management
  • Communications
  • Knowledge Base Development
  • Knowledge Asset Utilization Tracking
  • Digital Workspace Transition Management
  • Employee training
  • Regulatory compliance
  • Critical Knowledge Preservation during Transitions

Work Experiences

  • Contributed to metric in the 2018 plan revision.
  • Transported SAP to 18 months customer locations.
  • Championed a 'lessons learned' repository.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Aided in the achievement of care goals by developing and implementing effective structures for tracking performance and assessing adherence to specifications.
  • Collaborated with cross-functional teams.
  • Achieved a 20% improvement in compliance processes.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Achieved a 31% boost in overall team performance.
  • Cut training times by 3%.
  • Within Miscellaneous, senior Knowledge Management Specialist and outstanding performer in client relations and project management.
  • Boosted data accuracy by 28%.
  • Cut retrieval inefficiencies by 82%.
  • Delivered 7% faster product development cycles.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved smoother employee onboarding processes.

Accomplishments

  • Identified and addressed knowledge gaps across product, leading to a 25% reduction in workflow interruption.
  • Integrated new knowledge management tools with legacy systems to ensure streamlined information access for 15 employees.
  • Reduced operational costs by 37% through process improvement driven by data obtained from the organization's knowledge management system.
  • Developed and maintained taxonomy to streamline information retrieval, reducing time spent searching for critical documents by 83%.
  • Developed and facilitated enterprise-wide knowledge management training attended by over 13 employees, standardizing content curation processes.
  • Developed and implemented a comprehensive knowledge management strategy that reduced document retrieval time by 62%.
  • Collaborated with IT to automate the knowledge transfer systems, achieving a 51% acceleration in knowledge handoffs.
  • Implemented continuous feedback loops for knowledge system users, which improved the quality and relevance of content by 42%.
  • Introduced responsive search functionalities in the knowledge database, which led to a reduction in document retrieval times by 34% minutes.
  • Optimized cross-team knowledge flow, resulting in a 29% increase in task efficiency within finance.

Affiliations

  • KMWorld Conference Participant
  • Association for Talent Development (ATD) - Knowledge Transfer
  • Academy of Management - Knowledge and Innovation Group
  • Project Management Institute (PMI) - Knowledge Management Focus Group
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Association for Computing Machinery
  • International Forum on Knowledge Assets Dynamics (IFKAD)
  • Lions Club
  • International Society for Knowledge Organization (ISKO)

Certifications

  • Records Management Certification - National Archives and Record Administration (NARA)
  • Google Professional Cloud Architect Certification
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ITIL Foundation Certification in IT Service Management
  • First Aid/CPR Certified
  • Digital Transformation Certification - AIIM International
  • Knowledge-Centered Service (KCS) v6 Training - Consortium for Service Innovation

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