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Skills

  • Relationship development
  • Disinfecting tools and equipment per state guidelines
  • Communication and Interpersonal Skills
  • Customer relationship management
  • Problem resolution
  • Appointment setting
  • MS Office
  • Effective time management
  • Errands
  • Organization

Work Experiences

  • Achieved streamlined appointment bookings.
  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Contributed to a 52% increase in online client engagement.
  • Consulted clients on post-haircare routines.
  • Assisted in tracking client loyalty programs.
  • Assisted barbers during haircutting by handing tools and setting up stations, improving efficiency by 40%.
  • Remained alert to client problems or health issues and responded competently.
  • Consistently exceeded client expectations.
  • Assisted in scheduling up to 7 daily appointments using Asana, reducing double-bookings by 57%.
  • Contributed to a ITIL-compliant environment.

Summaries

  • Ensured that the stock room was well-stocked.
  • Compassionate Barbershop Assistant with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • Skilled at keeping track of a client's vitals, light housekeeping, and personal care such as automated and coordinated.
  • Experienced non-medical care provider with 14 years of in-home care experience.
  • Customers are served by a Care Attendant, who ensures that their needs are met.
  • Barbershop Assistant is a responsible Barbershop Assistant who is certified in PMP and has a 6-year career in healthcare.
  • Barbershop Assistant who is knowledgeable in team leadership and performance reporting.
  • Friendly and personable, with a keen eye for detail.
  • Costs were consistently reduced while profits were increased.
  • Several years of experience assisting executives in high-stress, high-profile positions.

Accomplishments

  • Resolved customer service issues promptly, increasing client retention by 56%.
  • Supported barbers in handling sensitive client requests, enhancing overall client satisfaction by 73%.
  • Collaborated with management to introduce a new appointment system, reducing client no-shows by 84%.
  • Collaborated with team of 10 in the development of initiative.
  • Resolved product issue through consumer testing.
  • Enhanced client experience through personalized service recommendations, increasing repeat visits by 28%.
  • Assisted barbers in preparing tools and cleaning workstation areas, reducing downtime between clients by 8 minutes.
  • Improved initial impression for new clients by maintaining a spotless reception area, resulting in 52% client satisfaction rate.
  • Demonstrated proficiency with Microsoft Office Suite to manage customer databases and scheduling tasks.
  • Developed a system for stocking barber supplies that reduced supply shortages by 59%.

Affiliations

  • Society of Women Engineers
  • Hair Industry Professionals (HIP) Association
  • Professional Beauty Association (PBA)
  • Registered Barber Assistant with Georgia Licensing Department
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Community Haircuts for Charity Association
  • American Society of Safety Professionals
  • Project Management Institute

Certifications

  • State-Registered Practice License for Barbers’ Assistants – initiative
  • ServSafe
  • CPR/AED Certification initiative 2023
  • Customer Service Excellence Certification - system
  • Certified Barber Assistant – North Carolina Board of Cosmetology
  • Clippers and Shears Proficiency Certification – Northwind
  • Safe Workplace Practices Certification in Barbering – system
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Workplace Hygiene and Safe Practices Certification – Raleigh

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