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Skills

  • Automotive Part Returns & Refunds
  • Team Leadership
  • Customer relationship development
  • Relationship development
  • Product upselling
  • Problem resolution
  • Communications
  • Customer issue resolution
  • Project organization
  • Problem-solving

Work Experiences

  • Decreased return rates by 19%.
  • Boosted the store's overall Yelp rating.
  • Assisted with development of a customer loyalty program that increased returning customers by 40% within several months.
  • Addressed complex issues.
  • Boosted sales in underserved categories by 11.
  • Decreased lost or misplaced parts by 81%.
  • Assisted with the development of a customer loyalty program.
  • Avoided excess overstock.
  • Earned ITIL in automotive parts management, enhancing technical knowledge for better parts compatibility recommendations.
  • Achieved a customer satisfaction rate of 44%.

Summaries

  • Achieved a 67% first-contact resolution rate.
  • Applied strong analytical skills to shipping processes.
  • Auto Parts Counterperson with outstanding organizational skills.
  • Costs were consistently reduced while profits were increased.
  • Boosted productivity by 5 hours weekly.
  • Auto Parts Counterperson experienced in streamlining service processes, reducing average customer wait times by 14 minutes and elevating customer satisfaction.
  • Achieved cost reductions totaling $11 over the past year.
  • Clear understanding of quality assurance and stakeholder engagement as well as workflow optimization training.
  • Achieved the highest per-day sales averages by upselling orders and suggesting additional accessories.
  • Advanced understanding of parts ordering systems.

Accomplishments

  • Managed a high-volume parts inventory for 3 locations, improving order accuracy by 47% and reducing stock discrepancies.
  • Successfully managed parts returns and warranty claims, reducing processing time by 20% and increasing customer satisfaction.
  • Participated in the launch of a new e-commerce parts platform, increasing online sales by 56% in the first the past year of operation.
  • Streamlined the shipping and receiving operations, reducing transit time for parts orders by 64% and improving delivery reliability.
  • Coordinated 9 in-store promotions for automotive parts, increasing sales by 26% over 6 months period.
  • Implemented a data-driven reordering system that reduced stockouts by 33% while simultaneously lowering idle stock levels.
  • Introduced automation for parts inventory tracking, leading to a 60% reduction in human error across stock counts.
  • Won ITIL in inventory management, leading to enhanced precision in inventory forecasts and reordering.
  • Collaborated with team of 3 in the development of category.
  • Trained team members on compliance and best practices in shipping and receiving, lowering error rate by 24% while maintaining speed.

Affiliations

  • Partnership with Regional Supply Chain and Inventory Programs
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • National Institute for Automotive Service Excellence (ASE) Certification
  • Project Management Institute
  • Lions Club
  • Local Chamber of Commerce Auto Retail Committee
  • Membership in Automotive Sales Professionals Network
  • Association of Information Technology Professionals
  • Association for Computing Machinery

Certifications

  • First Aid/CPR Certified
  • ServSafe
  • Automotive Service Excellence (ASE) Parts Consultant Certification – ASE
  • Shipping and Receiving Certification – Online Training Center Vantage
  • Parts and Warranty Administration Certification – Harbor & Co.
  • Certified Counterperson Program – National Automotive Parts Association (NAPA)
  • Certified Public Accountant
  • Certificate in Automotive Business Management – Automotive Parts Services Group
  • Basic Automotive Knowledge Certificate – National Coalition for Certification Centers (NC3)
  • Certified Automotive Parts Professional (CAPP) – University of the Aftermarket

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