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Skills

  • Problem resolution
  • Credit Control Policy Development
  • Credit risk
  • Team management
  • Customer Credit Evaluation
  • Customer service
  • Customer Retention Improvement
  • Customer satisfaction initiatives
  • MS Office
  • Process improvement

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed client financials.
  • Internal controls and government regulations were followed.
  • Developed and presented a quarterly forecasting model for senior leadership, identifying trends that led to a $6 increase in pre-approved credit lines.
  • Collaborated with the accounting team to reconcile large multi-currency accounts and mitigate currency exchange losses.
  • Collaborated with the sales team and customers to negotiate payments and verify account reconciliations.
  • Achieved 31% improvement.
  • Aligned credit control policies with corporate goals.
  • Checked customer files on a regular basis to ensure that receivables were in good shape.

Summaries

  • Credit Analyst with extensive experience managing issues, updating files, and reviewing financial statements.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with cross-functional teams.
  • Achieved 56% improvement in performance.
  • Achieved a $9 reduction in outstanding receivables.
  • Adept at team leadership.
  • Conducted proactive credit evaluations.
  • Within Accounting and Finance, senior Senior Credit Controller and outstanding performer in cross-functional collaboration and stakeholder engagement.

Accomplishments

  • Recovered $16 from overdue receivables by restructuring accounts and implementing tailored credit terms for high-risk customers.
  • Collaborated with the finance department to revise credit limits based on monthly risk reviews, mitigating 35% exposure to unpaid accounts.
  • Resolved product issue through consumer testing.
  • Received Innovation Award for improving collection efficiency by 55% over the course of one year.
  • Documented and resolved category which led to metric.
  • Implemented a new A/R software system, decreasing monthly reporting time by 63% and improving accuracy in credit control functions.
  • Negotiated and restructured delinquent accounts, recovering $16 in outstanding debts while maintaining strong customer relationships.
  • Reduced DSO (Days Sales Outstanding) by 19% in one year, leading to an improved cash conversion cycle for the company.
  • Played a key role in preparing for external audits, ensuring all credit control procedures were in compliance and reducing audit risks to 14.
  • Resolved long-outstanding accounts through targeted negotiation and relationship management, reducing aged debt by $11.

Affiliations

  • International Association of Administrative Professionals
  • Contributing member of the Global Association for Risk Professionals (GARP) emphasizing financial risk mitigation in credit control.
  • National Association of Social Workers
  • Regular attendee of the Global Trade Credit Conference to gain updates on international credit standards and best practices.
  • Registered participant in the International Credit Control Networking Group, sharing insights into continuous A/R process improvement.
  • Certified member of the Association of Certified Credit Professionals (ACCP), staying current on industry best practices for credit policy development.
  • Society of Human Resource Management
  • Active member of the Association of Financial Professionals (AFP), with a focus on risk management and credit assessment.
  • Participant in the Multi-Currency Treasury and Cash Management Forum, gaining insights into reconciliation process improvement.
  • Institute of Financial Accountants (IFA) affiliate, participating in professional development opportunities concerning financial reconciliation and controls.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • International Association of Credit Portfolio Managers (IACPM) Certification
  • Certificate in International Financial Reporting Standards (IFRS) - Brightline
  • CompTIA Security+
  • Receivables Management Certification - category
  • Certification in ERP Systems for Financial & Credit Controllers - initiative
  • Practical Credit Control Management Certification - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Risk and Compliance Management Professional (CRCMP)

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