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Skills

  • Organization
  • First Aid/CPR
  • Customer service
  • Business operations
  • Ground crew task delegation
  • Microsoft Excel expertise
  • Compliance with aviation safety standards
  • Process improvement
  • Daily safety briefings
  • Flight safety compliance

Work Experiences

  • Developed a safety checklist that decreased incident reports by 32% over 17 months.
  • Coordinated timely de-icing of aircraft.
  • Achieved annual savings of $17.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Communicated key safety protocols.
  • Achieved President's Club for ramp safety.
  • Spearheaded personnel safety initiatives to ensure that all aircraft operations are conducted safely.
  • Ensured alignment during last-minute flight changes.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved improvements by 2020.

Summaries

  • Aligned with PMP and company standards.
  • Aligned on last-minute changes.
  • Consistently met service requirements.
  • Consistently maintained high safety and performance standards by implementing a strict safety checklist, reducing incidents by 34% within 18 months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved zero damage claims.
  • Contributed to incident-free operations for over 18 months.
  • Advanced aircraft marshalling techniques.
  • Excellent knowledge of airport operations and safety regulations.
  • Collaborated closely with maintenance teams.

Accomplishments

  • Communicated with air traffic control and ground support to coordinate ramp movements and ensure smooth taxiing operations.
  • Implemented stress management techniques during routine briefings, improving team performance during high traffic by 45%
  • Contributed to reducing equipment-related injuries by enforcing regular safety checks and SOP compliance across all ground handling tasks.
  • Handled up to 18 oversized or fragile luggage pieces per shift, ensuring each was properly tagged and managed safely.
  • Assisted in coordinating the loading and unloading of 12 flights per day, maintaining compliance with SOP and safety regulations.
  • Resolved ground equipment malfunctions within one year, minimizing delays and safeguarding on-time aircraft departures.
  • Implemented a new refueling procedure that decreased fuel spillage by 84%, contributing to improved operational cost savings.
  • Maintained thorough inventory checks on all load/unload equipment, contributing to a 65% decrease in equipment failures.
  • Consistently adhered to company and airport safety protocols during extreme weather conditions, ensuring compliance and on-time departures.
  • Played a crucial role in reducing refueling times by 16 minutes per aircraft, aiding in the achievement of on-time departure targets.

Affiliations

  • Lions Club
  • Council for Aviation Accreditation & Certification (CAAC)
  • National Air Transportation Association (NATA)
  • Aircraft Mechanics Fraternal Association (AMFA)
  • International Association of Administrative Professionals
  • International Association of Airport Executives (IAAE)
  • Association for Computing Machinery
  • Aircraft and Aerospace Fuel Handling Safety Association (AAFHSA)
  • Society of Licensed Aircraft Engineers and Technologists (SLAET)
  • Toastmasters

Certifications

  • Airport Emergency Preparedness and Crisis Management Certification
  • Certified Public Accountant (CPA)
  • Basic Airside Safety Certificate (BASC)
  • Advanced Aircraft Ground Handling Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Aviation Fire Safety and Prevention Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Aircraft Marshalling Certification

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