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Skills

  • Fuel cost optimization
  • Project organization
  • Procedure equipment
  • Budgets
  • Organization
  • Aircraft emergency protocols
  • MS Office
  • Problem resolution
  • External stakeholder communication
  • Load and unload operations

Work Experiences

  • Achieved improvements by 2020.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Created an equipment usage report to track wear and tear patterns on vehicles, contributing to cost savings of $16 on repairs.
  • Achieved President's Club for ramp safety.
  • Transported ServiceNow to one year customer locations.
  • Ensured availability of ground crew tools.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Ensured alignment during last-minute flight changes.
  • Coordinated operations during peak hours.

Summaries

  • Achieved a 44% increase in on-time performance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Committed to damage prevention techniques.
  • Conducted daily briefings.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent knowledge of airport operations and safety regulations.
  • Committed to the success of airline ramp operations.
  • Advanced aircraft marshalling techniques.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Award-winning Ramp Attendant.

Accomplishments

  • Implemented stress management techniques during routine briefings, improving team performance during high traffic by 45%
  • Resolved product issue through consumer testing.
  • Reduced aircraft turnaround time by 21% through optimization of ground service processes and equipment management.
  • Operated various ground support equipment including tow tractors, belt loaders, and pushback vehicles, supporting efficient flight operations for 16 aircrafts daily.
  • Effectively managed aircraft marshalling tasks under high-pressure conditions, reducing operational risks with zero incidents reported.
  • Led stockroom operations, ensuring ground supply tools were consistently available, reducing equipment delays by 16%.
  • Developed a rapid response procedure for malfunctioning tow tractors, reducing repair time by 24% and improving aircraft turnaround.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to reducing equipment-related injuries by enforcing regular safety checks and SOP compliance across all ground handling tasks.
  • Played a crucial role in reducing refueling times by 16 minutes per aircraft, aiding in the achievement of on-time departure targets.

Affiliations

  • American Association of Airport Executives (AAAE)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Aviation Ground Services Association
  • Freemason
  • Aircraft and Aerospace Fuel Handling Safety Association (AAFHSA)
  • American Marketing Association
  • International Aircraft Dealers Association (IADA)
  • Institute for Operations Research and Management Science (INFORMS)
  • Project Management Institute

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Airline Ramp Operations Advanced Procedures Certification
  • Radio Telephony (RT) License
  • CompTIA Security+
  • OSHA Hazmat Certification (202X)
  • Environmental Stewardship and Sustainability in Aviation (ESSA) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Aircraft Pushback Operator
  • First Aid/CPR Certified
  • CompTIA A+ Technician

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