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Skills

  • Report writing
  • Inspection reviews
  • Conflict resolution
  • Process implementation
  • Community resources
  • Team management
  • Pricing tool development
  • Program equipment
  • First Aid/CPR
  • Data entry

Work Experiences

  • Was in charge of organizing group counseling sessions to help people deal with system and metric issues.
  • Achieved results in 2022.
  • Achieved a pass rate of 37% across student cohorts.
  • Achieved a successful intervention rate of 50%.
  • Achieved a 20% decrease in first-year dropout rates.
  • Advocated for student concerns during faculty meetings, influencing policy changes that improved academic support services for undergraduates.
  • Achieved results over a 12-month period.
  • Achieved high satisfaction scores in post-event surveys.
  • Achieved over 35% success rate in mentees' graduation.
  • Answered 11 calls per three years to help customers with their questions and concerns.

Summaries

  • Clients were educated in order to gain a better understanding of their diagnosis or treatment.
  • Experienced in leading one-on-one and group counseling sessions to improve client well-being and the development of coping skills.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Peer Mentor with 10 years of successful project management and client relations experience.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved measurable impacts.
  • Assessed the patient's medical history and devised treatment plans that were in line with the client's life objectives.
  • Achieved a 15% increase in overall GPA for the mentee group.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Won
  • Recommended
  • Established strong peer relations by regularly conducting one-on-one consultations with mentees, increasing trust and collaboration within the group.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Identified
  • Conducted peer advising sessions to help students align their academic objectives, resulting in a higher clarity in career pathways for 27% of participants.
  • Recorded
  • Collaborated with team of 5 in the development of initiative.
  • Guided
  • Collaborated with student affairs to address mental health and academic stress, decreasing reported cases of burnout by 60% by end of the past year.

Affiliations

  • National Council of Peer Leaders
  • Career Development and Peer Counseling Association
  • Society of Human Resource Management
  • National Association for College Student Affairs Professionals
  • Student Government Association (SGA)
  • Society of Women Engineers
  • Mentee Support and Academic Success Consortium
  • Association for Supply Chain Management (APICS)
  • Regional Educational Mentorship Summits
  • National Society of Leadership and Success

Certifications

  • Certificate in Academic Advising through NACADA
  • Learning Assistance and Educational Support Certification from Ironclad Systems
  • National Academic Mentoring Program (NAMP) Certification from Brightline
  • Certified Coaching Practitioner (CCP) in Higher Education by category
  • Peer Educator Certification from the Bacchus Network
  • Educational Workshop Facilitation and Design Certification from method
  • Collaborative Learning Mentorship Certification (CLMC) through Lakeside Partners
  • Certified Life Skills Instructor (CLSI) from Brightline
  • Certified Learning and Development Specialist (CLDS) by Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)

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