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Skills

  • Multilingual sales communication (Portuguese)
  • Customer loyalty program design
  • Automotive financing packages and promotions
  • Account management
  • New product introduction planning
  • Lead conversion rate optimization
  • Sales forecasting tools and techniques
  • Post-sale follow-up and retention strategies
  • Competitor pricing strategy adjustment
  • Sales presentations

Work Experiences

  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Increased sales revenues to $16 for method services by utilizing effective negotiating skills.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Hired 7 sales representatives over a the past year period.
  • Increased the team's revenue by over $5 in sales.
  • Accurately forecasted new vehicle inventory needs.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Averaged 2 sales calls closed each quarter.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Increased market penetration and sales figures by 2% by leveraging supplier relationships and personally overseeing negotiations.

Summaries

  • Achieved 38% higher repeat business.
  • Aimed at high-value customer segments.
  • Strict New Vehicle Sales Manager with method supervisory experience of 3 years.
  • Achieved growth within two years.
  • Achieved a 33% increase in local market share by spearheading community outreach programs and creating partnerships that enhanced brand visibility.
  • Clear understanding of strategic planning and budget management as well as cross-functional collaboration training.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Adjusted pricing strategies.
  • Costs were consistently reduced while profits were increased.
  • By providing support and attentive service, I am diligent in building and retaining accounts.

Accomplishments

  • Negotiated bulk purchasing agreements with manufacturers, reducing overall purchase costs per unit by 42%.
  • Expanded the dealership’s social media presence by 39%, helping increase brand awareness and inbound leads.
  • Managed annual sales budget of $13, optimizing use of resources to improve sales without sacrificing customer satisfaction.
  • Improved dealership profitability by 79% through effective financial reporting and forecasting of vehicle demand.
  • Designed and launched vehicle-specific promotional campaigns that resulted in a 8% increase in website traffic.
  • Introduced a loyalty program that drove repeat customers, boosting dealership client retention by 75%.
  • Championed cross-department collaboration for national sales promotions, expanding market reach and generating a 14% increase in new vehicle sales.
  • Enhanced customer satisfaction ratings by 32% through targeted client engagement programs and improved after-sales follow-up.
  • Reduced inventory turnover time by 32% by improving workflow efficiencies within the sales team and logistics.
  • Integrated advanced market analysis to adjust sales strategies, resulting in closing 10 additional vehicle deals in three years.

Affiliations

  • Project Management Institute
  • Sales Bootcamp Conference Attendee
  • Certified Dealership Operations Professional
  • National Association of Social Workers
  • Toastmasters
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Member, Customer Experience Professional Association (CXPA)
  • American International Automobile Dealers Association (AIADA)
  • Society of Women Engineers

Certifications

  • Certified Automotive Retail Marketing Expert (CARME) – Brightline
  • Certified Customer Acquisition Specialist (CCAS) – metric
  • Fleet Sales Specialist Certification – system
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Certified Lead Generation Specialist for Automotive (CLGS-Auto) – category
  • DealerTrack F&I Certification – metric
  • ServSafe

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