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Skills

  • Inventory management
  • Diagnostic equipment training
  • Mentorship and staff development
  • Invoice generation
  • Customer service
  • Laboratory accreditation standards adherence
  • Continuous process improvement
  • Customer satisfaction improvement in healthcare
  • Planning and coordination
  • RFI Scanners

Work Experiences

  • Achieved a 43% decrease in sample handling errors.
  • Performed hematology analyzer quality control checks, calibration, and technical troubleshooting.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Assumed lead technologist role in the on-boarding of procedure, cutting diagnostic time by 82% for routine tests in 2016.
  • Performed EKGs, chemistry analyses, urinalysis, and hematology for a variety of patients on a daily basis.
  • Recorded control values from technical instruments to maintain the reliability and validity of test results.
  • Addressed hospital-wide outbreaks.
  • Finished framework of project, which resulted in method.
  • Learned team leadership and budget management to help with office needs.
  • Saved money by developing functional solutions to category problems.

Summaries

  • Category and metric have a proven track record.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Lean certified
  • Achieved a 63% improvement in test result turnaround times.
  • Looking forward to taking on a new challenge with a successful team.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Proficient in promoting category by leveraging risk assessment and client relations knowledge.

Accomplishments

  • Implemented a new health and safety training module that reduced biological hazard-related accidents by 80% over 8 months.
  • Increased patient satisfaction rates by 30% by providing seamless integration of lab services into the patient care workflow.
  • Spearheaded improvement initiatives in lab accreditation processes, maintaining 100% compliance with CAP, CLIA, and other governing bodies throughout 14-year tenure.
  • Effectively conducted internal audits, ensuring compliance with CAP and CLIA standards resulting in zero discrepancies during 2024 accreditation inspections.
  • Developed a suite of control materials for internal quality control processes, significantly enhancing the accuracy of system by 48% in sales.
  • Successfully optimized laboratory workflows using Workday, leading to a 62% increase in productivity with no decline in accuracy.
  • Introduced automated data entry procedures for test results, minimizing manual errors and achieving 54% improvement in data accuracy.
  • Implemented a fast-track testing service that reduced processing time for critical patients by 62% hours, enabling more effective emergency care in real-time.
  • Innovated a streamlined sample tracking system that improved workflow efficiency and reduced mislabeled samples by 18%.
  • Collaborated on the introduction of Jira to simplify laboratory workflows, contributing to a reduction in sample contamination rates by 75%.

Affiliations

  • Occupational Safety and Health Administration (OSHA) – BioSafety Protocol Training and Certification
  • International Academy of Cytology (IAC) – Certified cytotechnologist with practical experience
  • Emergency Management Association – Provided Expertise on Biohazard Protocol Adherence
  • American Association for Clinical Chemistry (AACC) – Member, Contributed to Best Practices Frameworks
  • Association for Molecular Pathology (AMP) – Contributing Member to Molecular Diagnostic Techniques Forums
  • International Society of Genetic Genealogy (ISOGG) – Participated in Genetic Marker Research Initiatives
  • National Phlebotomy Association (NPA) – Member, Specialized in Phlebotomy Techniques Compliance
  • American Society for Microbiology (ASM) – Presenter at 2015 Annual Conference
  • National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) – Participated in Accreditation Audits
  • American Association for Blood Banks (AABB) – Assisted in New Diagnostic Tests Related to Blood Disorders

Certifications

  • Blood Bank Technology Specialist (BB) Certification
  • Specialist Certification in Microbiology (SM) from ASCP
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • ServSafe
  • Certified in Clinical Hematology (CCH) from standard
  • Certified Business Analysis Professional (CBAP)
  • American Society for Clinical Pathology (ASCP) Board of Certification (BOC)
  • ISO 15189 Medical Laboratories Certification

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