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Skills

  • Data analysis and reporting
  • Financial report preparation
  • Bookkeeping
  • Mail handling
  • First Aid/CPR
  • Strategic planning
  • Scheduling
  • Effective time management
  • Document Formatting and Proofreading
  • Budget assistance

Work Experiences

  • Assisted the Human Resources team.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Created over 3 internal and external communications using Tableau, ensuring all messages were aligned with school administration goals.
  • Decreased the training period for new hires by 12 days.
  • Cut order delays by 28%.
  • Attended by over 11 students and staff.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Collaborated with the IT department to improve the office’s digital file management system, reducing retrieval time by 43%.
  • Assisted in organizing files for over 15 students.
  • Recognized method issues and used stakeholder engagement to effectively resolve them prior to escalation.

Summaries

  • Accomplished High School Office Assistant with a focus on process optimization and collaboration with internal teams. Led efforts to improve office efficiency through digital systems, reducing retrieval time of critical documents by 30%.
  • Assisted in developing a new office digital filing system.
  • Adept at handling office logistics.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Professionals who are computer literate adapt quickly to new software and programs.
  • Within Education and Training, senior High School Office Assistant and outstanding performer in quality assurance and budget management.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Meticulous High School Office Assistant capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Jira.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Education and Training background.
  • Addressed inquiries about school policies.

Accomplishments

  • Developed templates for internal communications, standardizing office messaging and saving 36% time on content creation.
  • Used Microsoft Jira to effectively coordinate the school principal’s daily schedule and departmental meeting agendas.
  • Handled high-volume phone calls, addressing inquiries and resolving conflicts with a 25% higher success rate.
  • Assisted Human Resources by organizing and filing 14 digital applications, improving the candidate review process for system positions.
  • Generated expense reports for the office and reviewed invoices to ensure budget accuracy for 15 projects.
  • Analyzed and resolved issues with the office phone system, improving call routing efficiency by 45%. Trained staff on new processes.
  • Facilitated communication between teachers and parents by addressing concerns, ensuring that 60% of issues were resolved within 13 business days.
  • Led the filing and organization of over 11 physical and digital student records, ensuring compliance with framework regulations.
  • Independently managed payroll submissions for the school’s part-time staff, ensuring accuracy in bi-weekly payments.
  • Streamlined the parental notification process by developing templates for letters and calls, reducing preparation time by 44%.

Affiliations

  • Association for Supervision and Curriculum Development (ASCD)
  • Association for Supply Chain Management (APICS)
  • School Office Technology Innovators - Local Chapter
  • Parent Teacher Association (PTA) – School Administrators Branch
  • School Data & Records Management Association (SDRMA)
  • National School Board Association (NSBA)
  • Association of American Educators (AAE)
  • National Council for Workforce Education (NCWE)
  • International Education Management Association (IEMA)
  • School Office Systems Improvement Forum (SOSIF)

Certifications

  • Customer Service Leadership Training Certification
  • Records Management Certification (RIM)
  • Certified Conflict Mediator – process
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • QuickBooks Desktop Certified User
  • Certified Public Accountant (CPA)
  • Public Relations Officer Certificate Program
  • Microsoft Office Specialist (MOS) - Word, Excel, PowerPoint
  • Cisco Certified Network Associate (CCNA)

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