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Skills

  • Addiction treatment
  • Predictive dialers
  • Conflict resolution master
  • Skilled community-based case manager
  • Jurisdictional knowledge
  • i2 Transportation Manager
  • Human Trafficking Interdiction
  • Weather prediction
  • Conflict handling
  • Employee relations and conflict resolution

Work Experiences

  • Deployed an automated help desk system.
  • Created project budgets to track actual costs against projected costs using Tableau.
  • Developed and executed long-term IT strategic plans, aligning business goals with technological initiatives.
  • Achieved Outstanding Service Award for spearheading initiatives that transformed customer service processes using cutting-edge IT solutions.
  • Achieved 27% user satisfaction.
  • Achieved savings over one year.
  • Delivered IT support projects.
  • Was in charge of managing vendor relationships, which included negotiating pricing options and external contracts.
  • Created a cybersecurity monitoring program that allowed us to detect and isolate threats in real-time, reducing response times by 73%.
  • Achieved a reduction of 64% in energy consumption.

Summaries

  • Cut hardware costs by 65%.
  • Successful at inspiring teams to meet tight deadlines.
  • ICT Manager who is passionate about team leadership and performance reporting.
  • Achieved results through digital transformation.
  • Achieved a 81% reduction in downtime.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Strong ability to gather requirements, develop scope, and coordinate inventory.
  • Achieved zero data loss during critical system transitions.
  • ICT Manager with 8 years of experience and top-notch abilities in workflow organization, complex problem solving, and accurate decision-making based on sound judgment and analytical abilities.
  • Leading teams on program, framework, and process projects is something I've done before.

Accomplishments

  • Supervised and optimized network security protocols, decreasing malicious attack attempts by 44%.
  • Rolled out company-wide multi-factor authentication for 12 users, leading to a 46% decrease in unauthorized access attempts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and enforced company-wide data protection policies, resulting in a 69% decline in security breaches over two years.
  • Facilitated a 26% reduction in system downtime through proactive server management and real-time monitoring.
  • Coordinated a comprehensive training program for category, achieving 29% user adoption among employees within 18 months.
  • Directed the integration of method, driving a 28% reduction in IT operational costs within one year.
  • Improved incident response resolution times by 36% through new system alerts and advanced scripting using Microsoft Excel.
  • Reduced IT procurement costs by 67% through effective supplier negotiations and implementing open-source software solutions.
  • Documented and resolved program which led to procedure.

Affiliations

  • Technology Leadership Council (TLC) of Chicago
  • Freemason
  • Certified Information Technology Professional (CITP) from program
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Enterprise Architecture Certification - The Open Group Architecture Framework (TOGAF®)
  • Jaycees
  • Project Management Institute
  • VMware Certified Professional – Data Center Virtualization
  • Rotary International

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Artificial Intelligence Practitioner (CAIP)
  • Salesforce
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Internet of Things (IoT) Practitioner
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Cloud Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • ISO/IEC 27001 Information Security Management Certification

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