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Skills

  • Team management
  • Data entry
  • Organization
  • Pricing tool development
  • Project organization
  • Conflict resolution
  • Budgets
  • Process improvement
  • Heavy machinery operation
  • Cross-functional collaboration

Work Experiences

  • Kept track of the system and component recall databases and alerted the supervisor when there were any new advisories.
  • Created multi-threaded admin web applications based on procedure.
  • Followed the guidelines for safe procedure, method, and category equipment operations.
  • Double-checked the data's accuracy and integrity.
  • Communicated with customers, manufacturer representatives, and company superiors to resolve recreational vehicle system and equipment problems.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved Outstanding Service Award for efficiency in installations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Reliable RV Technician with the knowledge and stamina to complete any task.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Design and development of successful system embedded software applications in the past.
  • Accomplished in enhancing the overall customer experience through prompt service delivery, strong vendor partnerships, and clear communication.
  • Metric are well-understood.
  • Ready to contribute 11 years of experience and pursue a position with room for advancement.
  • RV Technician is a multi-talented RV Technician who is consistently rewarded for planning and operational improvements.
  • Effective at communicating with customers to understand and meet their needs, as well as conducting thorough inspections and completing the necessary paperwork.
  • Adept at identifying mechanical failures.
  • Achieved efficiency in installations.

Accomplishments

  • Documented and resolved process which led to system.
  • Collaborated with manufacturers on product recalls, successfully overseeing the repair of 6 units within the certified timeline by 2016.
  • Increased sales 12% over two years.
  • Elevated quality control processes during pre-delivery inspections, reducing customer returns due to mechanical defects by 70%.
  • Reduced diagnostic troubleshooting process by 59% by implementing diagnostic checklist for newer model RVs.
  • Spearheaded a customer loyalty program for frequent maintenance customers which resulted in 52% increase in repeat business.
  • Managed a team conducting frame alignments for 10 RV units, achieving alignment precision same-day for 29% of jobs.
  • Performed propane system upgrades for over 17 RVs, ensuring full regulatory compliance and reducing safety risks by 75%.
  • Led a project focused on optimizing water system distributions within RVs, reducing leakage-related issues by 83%.
  • Trained 8 technicians on new diagnostic techniques and tools, reducing team-wide repair times by 19% overall.

Affiliations

  • Society of Women Engineers
  • National Association of Mobile Services Technicians (NAMST)
  • International Fuel Gas Code Compliance Training - 2019
  • Participant in RV Emergency Maintenance Training Seminars
  • 5th Wheel and Travel Trailer Maintenance Symposiums - 2015
  • Project Management Institute
  • ASE Certification in Medium/Heavy Truck Electrical/Electronic Systems
  • Toastmasters
  • Association for Connectivity Professionals in RV (ACPRV)
  • Participant in RVDA Warranty Administrator Program

Certifications

  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Mobile Propane Systems Technician - framework
  • Apple Certified Associate (ACA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified in Automotive Electrical/Electronic Systems (A6) - procedure
  • EPA Section 608 Certification (HVAC) - standard
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)

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