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Skills

  • Data entry
  • Team Leadership
  • Conflict resolution
  • Operational improvement
  • Hardware evaluation
  • Interpersonal and written communication
  • Extremely organized
  • Initiative equipment
  • Safety compliance
  • Roofing repair

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 28% error-free installation.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Taught new employees about the maintenance department's procedures and workflow.
  • Achieved a 35% reduction in customer inquiries about power issues.
  • Double-checked the data's accuracy and integrity.
  • Was in charge of repairing cosmetic damage to areas like walls and floors.
  • Answered an average of 8 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Ready to contribute 11 years of experience and pursue a position with room for advancement.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Costs were consistently reduced while profits were increased.
  • Adept at identifying mechanical failures.
  • Completed RV Technician with system, metric, and initiative RV service certifications.
  • Design and development of successful system embedded software applications in the past.
  • Strengths in strategic planning and performance reporting backed up by Miscellaneous training.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Implemented a new work order management system that cut down on documentation errors by 48%, improving repair order accuracy.
  • Collaborated with service teams to overhaul inventory systems, decreasing parts ordering errors by 42% and increasing availability for essential repairs.
  • Improved operating efficiency by developing standard maintenance schedules which decreased overall RV repair turnaround by 7 hours.
  • Delivered in-depth presentations during customer consultations, leading to upsell of services averaging $17 per transaction.
  • Completed warranty work on over 17 RV models, reducing potential claims and saving an average of 2 per unit.
  • Spearheaded a customer loyalty program for frequent maintenance customers which resulted in 52% increase in repeat business.
  • Managed a team conducting frame alignments for 10 RV units, achieving alignment precision same-day for 29% of jobs.
  • Mastered diagnostic software tools such as Salesforce, leading to an 68% decrease in diagnostic time.
  • Increased sales 12% over two years.
  • Reduced downtime in the service bay by introducing a streamlined troubleshooting process, cutting repair time by 31% per job.

Affiliations

  • National Association of Trailer Manufacturers (NATM)
  • Association for Supply Chain Management (APICS)
  • 5th Wheel and Travel Trailer Maintenance Symposiums - 2015
  • Active Member of the National RV Inspectors Association (NRVIA)
  • Society of Women Engineers
  • International Council of Nurses
  • Association for Connectivity Professionals in RV (ACPRV)
  • Active participant in regional RV Technician Training & Development Programs
  • Member of the American Society of Appraisers (ASA) specializing in RV valuation
  • RV Industry Association (RVIA) Certification Program

Certifications

  • Certified Recreational Vehicle Hydronics System Specialist - program
  • Apple Certified Associate (ACA)
  • Certified Master Automotive Technician (CMAT) - procedure
  • Association for Project Management (APM)
  • Certified Truck and Trailer Technician (CTT) - method
  • EPA Section 608 Certification (HVAC) - standard
  • Fire Prevention and Fire Systems Awareness for RVs - Lakeside Partners
  • Advanced RV Tire Technician - method
  • Certified in Automotive Electrical/Electronic Systems (A6) - procedure
  • SHRM Senior Certified Professional (SHRM-SCP)

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