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Skills

  • Presentation design
  • Policy and procedure modification
  • Supervision
  • Energy cost reduction techniques
  • Regulatory compliance
  • Credit and collections
  • Scheduling
  • Asset management optimization
  • Operational improvement
  • CMMS Implementation

Work Experiences

  • Chaired regular meetings with facility managers.
  • Achieved a 38% improvement in workforce productivity.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Chaired regular meetings with facility managers and stakeholders to ensure alignment with corporate goals and compliance with all regulations.
  • Achieved carbon neutrality goals for facilities 17 years ahead of schedule.
  • Boosted property value by $5.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Achieved a 34% improvement in tenant satisfaction scores.
  • Automated over 34% of recurring tasks.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.

Summaries

  • Achieved a 32% increase in facility management revenue.
  • Achieved Excellence Award for excellence in facility operations.
  • Adept at balancing budgets.
  • Professional in office management and administration with 14 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Client-focused Director of Buildings.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of risk assessment and vendor management as well as strategic planning training.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Achieved operational efficiencies of over 56%.
  • Client-focused Director of Buildings with a strong reputation for improving tenant satisfaction by 40%, optimizing maintenance programs, and implementing tenant support strategies.

Accomplishments

  • Established a building life-cycle asset management plan, extending asset longevity by 14 years and reducing replacement costs by 25%.
  • Developed lease optimization processes that increased building occupancy by 69% while maintaining premium lease rates.
  • Streamlined procurement processes, reducing material sourcing lead times by 67% and saving $18 across 18 ongoing projects.
  • Introduced a tenant improvement cost-sharing program that boosted leasing conversions by 43% while maintaining buildout quality.
  • Exceeded revenue targets by 53% through optimal management of building leasing agreements across 10 properties.
  • Orchestrated full-scale upgrade to security systems across 10 sites, reducing security incidents by 47%.
  • Outsourced non-core facility functions using a strategic vendor management program, resulting in cost savings of 24%.
  • Achieved 54% cost savings by aligning vendor contracts with performance-based metrics and benchmarks.
  • Led a cross-functional team to implement Building Information Modeling (BIM), improving project execution and reducing construction change orders by 15%.
  • Secured LEED OSHA certification across 8 properties, enhancing long-term asset value and marketability.

Affiliations

  • International Association of Administrative Professionals
  • Certified Manager of Commercial Properties (CMCP), BOMA
  • American Concrete Institute (ACI) Membership
  • Project Management Professional (PMP) Certification from PMI
  • American Marketing Association
  • Institute of Real Estate Management (IREM) Membership
  • International Code Council (ICC) Certification
  • International Council of Nurses
  • International Facility Management Association (IFMA)
  • Certified Facilities Manager (CFM) Certification, IFMA

Certifications

  • Google Certified Professional Cloud Architect
  • Fire Safety Manager Certification
  • Six Sigma Green Belt Certification
  • Apple Certified Associate (ACA)
  • Certified Property Manager (CPM) by IREM
  • Certified Construction Manager (CCM)
  • Certified Sustainability (ISO 14001) Lead Auditor
  • ASHRAE High-Performance Building Design Professional (HBDP)
  • ServSafe
  • BOMA Building Systems Maintenance Certification (SMC)

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