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Skills

  • Payment collection
  • Product and service sales
  • Bagging and packaging
  • Merchandising expertise
  • Exchanges
  • Cash drawer management
  • Cash Handling
  • Cleaning and sanitizing
  • Payment processing
  • Loss prevention

Work Experiences

  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Examined transactions to resolve differences between accounting information and cash drawer information.
  • Totaled the amount owed, collected payments, and printed receipts to process transactions.
  • Gathered and scanned coupons to deduct automatically from the total.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for metric purchases.
  • Achieved a 32% customer satisfaction rating.
  • Kept customer areas organized and clean by completing daily recovery checklists.
  • Collected category, method, and framework payments to process transactions.
  • Collaborated with Associate Cashier to resolve issues and address customer concerns.
  • Received additional training in store roles such as Associate Cashier and Associate Cashier and provided back-up coverage to ensure that customers received the best possible service.

Summaries

  • Proven track record of carefully managing funds to minimize inconsistencies.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Provide unrivaled support to effectively drive customer loyalty.
  • Creative problem-solver capable of assisting customers with a variety of needs and obtaining management support for more complex issues.
  • Customers were upsold Adobe Creative Suite to increase sales and meet personal performance goals.
  • Dedicated Associate Cashier with 14 years of customer payment collection experience.
  • Customer-focused cashier with 5 years of experience assisting customers with transactions.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • When counting cash to balance the cash drawer, be meticulous and quick.

Accomplishments

  • Ensured
  • Resolved product issue through consumer testing.
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.
  • Identified
  • Design: Responsible for creative design for prominent system.
  • Achieved 13% of sales quote.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Completed manager training program.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved

Affiliations

  • Certified Retail Administrator (CRA) 2022
  • Retail Compliance Association (RCA)
  • Retail Operations Management Association (ROMA)
  • Association of Information Technology Professionals
  • International Association of Financial Reconciliation (IAFR) 2016
  • Project Management Institute
  • American Medical Informatics Association
  • American Management Association (AMA)
  • Certified Retail Operations Specialist (CROS) - 2023
  • American Society of Safety Professionals

Certifications

  • Certified Transaction Processing Specialist - Meridian
  • Certified Public Accountant
  • Certified Ethical Employee Behavior Certification - procedure
  • Certified Retail Management Professional Meridian
  • Online Sales/eCommerce Fundamentals Certification - standard
  • Customer Service & Sales Certified Specialist (CSS) - framework
  • Certified Store Protection Specialist - Cedar Works
  • ServSafe
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)

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