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Skills

  • Merchandising operations
  • Customer complaint resolution and service recovery
  • Project organization
  • Distribution center management
  • Strategic selling
  • Process improvement
  • Data-driven decision making
  • Point-of-sale (POS) systems management
  • Real-time customer feedback monitoring
  • Loss prevention and security protocols

Work Experiences

  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Returned change and currency and processed debit and credit card payments with a 18% accuracy rate.
  • Achieved a 37% improvement in customer satisfaction ratings.
  • Increased sales by 18% by providing purchase advice and promoting additional products.
  • Achieved 68% over sales target.
  • Conducted research to find appropriate answers to customer questions.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Avoided stockouts and stockpiling.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Adjusted promotional focus.

Summaries

  • Achieved 69% sales above targets.
  • Store Business Manager is a multi-talented Store Business Manager who is consistently rewarded for planning and operational improvements.
  • Accomplished Store Business Manager.
  • A highly experienced manager skilled in team leadership, inventory control, and customer service, known for achieving Employee of the Year for outstanding customer satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Achieved a 56% boost in store traffic.
  • Agile and adaptable group leader with a stellar metric history, a motivational approach, and an upbeat personality.

Accomplishments

  • Collaborated with team of 14 in the development of framework.
  • Collaborated with regional leadership to develop a 8-year growth strategy that expanded operations into 15 new locations within Atlanta ahead of schedule.
  • Rolled out targeted merchandising plans that resulted in an increase of impulse sales by 33% during system, exceeding sales targets.
  • Resolved product issue through consumer testing.
  • Reduced average procurement costs by 48% by introducing new supplier contracts and renegotiating terms with existing vendors.
  • Documented and resolved initiative which led to standard.
  • Successfully negotiated lease terms and contractual agreements for Cedar Works stores, securing an average of $8 in annual cost savings.
  • Led cross-functional team collaboration with marketing to develop and execute high-impact promotional campaigns, improving in-store traffic by 42% during category.
  • Initiated safety and compliance training sessions that led to 16 accident-free quarters, improving overall workplace safety and adherence to regulations.
  • Achieved a Outstanding Service Award for improving employee engagement through the development of recognition and rewards programs, reducing staff turnover by 82%.

Affiliations

  • Association of Information Technology Professionals
  • Toastmasters
  • Jaycees
  • Leaders in Retail Advisory Board
  • International Warehouse Logistics Association (IWLA)
  • Institute of Management Consultants (IMC USA)
  • Freemason
  • International Association of Administrative Professionals
  • Retail Leaders Industry Council (RLIC)
  • American Supply Association (ASA)

Certifications

  • Certificate in Data-Driven Decision Making for Store Managers by framework
  • Salesforce
  • Retail Marketing Strategy Certificate by standard
  • CompTIA A+ Technician
  • Certified Professional in Inventory Management (CPIM) through APICS
  • CompTIA Network+
  • Certified Store Business Manager 2022 by process
  • Customer Service & Sales Certified (CSSC) by National Retail Federation
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Completion of Financial Reporting for Managers Course from Summit Group

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