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Skills

  • Stakeholder management
  • CCTV
  • Business operations
  • Strong technical acumen
  • Relationship development
  • RFI Scanners
  • Supervision
  • Customer Acquisition Strategy
  • Multi-year contract negotiation
  • Industry trend analysis and reporting

Work Experiences

  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved top performance among competitors in the Power BI sector.
  • Accelerated sales cycle times by 5 days.
  • Attracted over 17 key decision-makers.
  • Kept track of account activity and created sales reports.
  • Devised sales strategies for the launch of new products.
  • Acquired clients in 2018.
  • Was in charge of all tasks delegated to me, including cross-functional collaboration and process improvement.
  • Negotiated tender and contract terms in order to meet the needs of both the client and the company.
  • Answered 10 phone calls per two years to assist customers.

Summaries

  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Principal Sales Engineer and team leader with 18 years of experience in program settings.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Principal Sales Engineer.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Principal Sales Engineer is a hardworking and dependable Principal Sales Engineer who excels at quality assurance and performance reporting.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Friendly and outgoing Sales Engineer with strong presentation and interpersonal skills, as well as the ability to convey technical knowledge to end users and C-level executives in a clear and concise manner.
  • Liaison with key decision-makers, as well as assessing corporate needs and recommending products that meet specifications.
  • Achieved a 73% increase in technical win rates.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Obtained ITIL and applied those best practices in client solutions, contributing to better overall sales performance in the Southeast by 29%
  • Led technical workshops for Summit Group, which resulted in a 30% improvement in product deployment efficiency.
  • Partnered with different departments to refine a technical marketing strategy, contributing to an overall 26% growth in client acquisition in 2016.
  • Successfully influenced product roadmap decisions for QuickBooks, leading to the release of key features that improved customer adoption rates by 61%.
  • Collaborated with account managers to streamline post-sales support, achieving a 55% improvement in customer satisfaction in 2023.
  • Led product feature consultations with key customers, directly driving improvements in ServiceNow and resulting in increased customer retention by 23%.
  • Provided end-to-end technical support for post-sales engagements, improving customer onboarding satisfaction by 75%.
  • Reduced technical escalations by 78% through improved engagement processes and detailed solution documentation for SAP.
  • Influenced C-suite decision-making processes to support the sale of enterprise-grade solutions, yielding a $10 contract with Brightline.
  • Provided technical expertise during contract negotiations with Cedar Works, ensuring accurate scope and delivery timelines, which secured a $7 contract.

Affiliations

  • Certified Professional in Product Pilot Programs, framework (2015)
  • Member, Workflow Process Optimization in Sales Engineering Community (2015-Present)
  • Contributor, Pre-Sales Engineering Automation Discussions (2015-Present)
  • Judge and Panelist, National Sales Engineering Design Award (2023)
  • Certified in Complex Deal Negotiation Techniques, procedure (2021)
  • Certified Lead in Product Sales Escalation Management, awarded by standard (2016)
  • Active Participant, Innovation in Sales Engineering Automation Think Tank (2022-Present)
  • Selected Participant, Go-to-Market Strategy Innovation Program (Boston, 2021)
  • Mentor and Volunteer, Junior Sales Engineer Development Program (2019-Present)
  • Certified Specialist in Technical Sales Enablement, metric (2024)

Certifications

  • Lean Six Sigma Green Belt Cedar Works
  • ServSafe
  • AWS Certified Advanced Networking – Specialty
  • Advanced Sales Engineering Mastery - Beacon Labs
  • ITIL Foundation Certification, Cedar Works
  • Salesforce
  • Certified Salesforce Consultant - Marketing Cloud
  • SAP Certified Application Associate
  • HubSpot Sales Software Certification
  • Certified Technical Marketing Engineer - Summit Group

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