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Skills

  • Conflict resolution
  • MS Office
  • Employee Retention Through Engagement Programs
  • Organization
  • Communications
  • Forecasting and Order Management
  • Employee motivation and reward programs
  • Bilingual communication skills Spanish
  • Regulatory compliance
  • Standard equipment

Work Experiences

  • Collaborated with the events team to launch eco-friendly packaging, cutting plastic use by 50% across locations.
  • Changed staffing to minimize bottlenecks.
  • Adapted concession layout.
  • Analyzed drink and snack preferences.
  • Achieved results during 18 months.
  • Advertised loyalty promotions for frequent event-goers, growing repeat customer transactions by 39%.
  • Cut plastic use by 39% across locations.
  • Analyzed drink and snack preferences to tailor promotions, increasing sales of procedure by 13%.
  • Accurately tracked sales metrics using ServiceNow.
  • Advertised loyalty promotions for frequent event-goers.

Summaries

  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Boosted overall customer satisfaction.
  • Achieved a 80% reduction in errors.
  • Concession Stand Supervisor is a multi-talented Concession Stand Supervisor who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With Adobe Creative Suite training, I am knowledgeable about method management.
  • Within Miscellaneous, senior Concession Stand Supervisor and outstanding performer in cross-functional collaboration and vendor management.
  • Achieved results across 15 high-attendance events.
  • Adept at developing staff schedules for large-scale events.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Achieved 65% reduction in customer wait times through process re-engineering of concession workflows.
  • Supervised daily food preparation, resulting in reduced food waste by 68% and increased profit margins.
  • Revamped point-of-sale system to integrate detailed sales tracking reports, increasing team accountability and sales insights.
  • Developed and implemented a training program covering food safety, cash handling, and customer service for 16 new hires.
  • Coordinated concession operations for method with 17 attendees, achieving record sales of $2.
  • Spearheaded the use of QuickBooks to track and analyze sales metrics, leading to a 33% rise in revenue over two years.
  • Reduced stockouts by 57% by forecasting demand more accurately using historical sales data and attendance projections.
  • Implemented new storage and rotation practices that maximized freshness and reduced expired/unsellable inventory by 41%.
  • Facilitated smooth operations for 2 large-scale events, enhancing customer satisfaction and driving repeat business.
  • Implemented cost-saving inventory controls that reduced excess inventory by 27% and saved $10 in annual costs.

Affiliations

  • National Association of Catering and Events (NACE)
  • Jaycees
  • Association of Information Technology Professionals
  • Manager’s Food Handlers Card (Atlanta, 2020)
  • American Marketing Association
  • National Association of Concessionaires (NAC)
  • Rotary International
  • Society of Women Engineers
  • Toastmasters
  • Venue Data Insights Collective (VDIC) Member

Certifications

  • First Aid and CPR Certification (American Heart Association or Red Cross)
  • ServSafe
  • ServSafe Food Handler Certification
  • Retail Food Manager Certification process
  • Food Safety for Managers Certificate
  • Certified Public Accountant
  • Customer Experience (CX) Professional Certification
  • First Aid/CPR Certified
  • Certified Concession Manager (CCM) by International Association of Venue Managers (IAVM)
  • Certified Food Protection Manager (ServSafe or similar)

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