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Skills

  • Customer surveying
  • Marketing
  • Strategic planning
  • Service agreements
  • Data-driven decision making
  • Scheduling understanding
  • Network development
  • Customer feedback incorporation
  • Customer relations
  • Recruitment

Work Experiences

  • Achieved an average response time of 12 minutes.
  • Was in charge of updating accounts and maintaining long-term client relationships.
  • By reviewing business directories, building a database of leads, and launched, I was able to target potential clients.
  • Acquired 11 new high-value accounts.
  • Attended national trade shows and networking events to acquire 9 new high-value accounts.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved results across 18 months.
  • Communicated with clients via email or phone to identify and address their needs, as well as cross-sell existing accounts.
  • Achieved growth in 2021.
  • Devised pricing strategies for existing customers in order to boost sales and profits.

Summaries

  • Clear understanding of process improvement and cross-functional collaboration as well as performance reporting training.
  • Inside Sales Manager with a focus on expanding the customer base and increasing Workday sales.
  • Dedicated to providing excellent customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Talented sales representative with a proven track record of generating leads and over 2 years of experience.
  • Built, led, and motivated teams in order to succeed in competitive environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Customer and employee relationships were improved, and long-term partnerships were made possible.
  • Increases productivity through training, support, and talent allocation.

Accomplishments

  • Resolved product issue through consumer testing.
  • Partnered with marketing and ops teams to optimize B2B sales processes, driving 12% operational efficiency.
  • Developed targeted prospecting strategies that reduced the average sales cycle by 6 days.
  • Led cross-departmental collaboration in refining proposal processes, boosting win rates by 17%.
  • Conducted in-depth market analysis to identify growth opportunities, resulting in a 69% increase in upsell opportunities.
  • Established new prospecting techniques that increased qualified lead conversions by 74%.
  • Collaborated with team of 8 in the development of metric.
  • Consistently exceeded sales quotas by 61% through strategic account management and targeted outreach efforts.
  • Created and presented data-driven sales reports and forecasts to senior management, improving decision-making processes for future revenue goals.
  • Implemented an innovative lead scoring system, reducing lead response times by 18%, which enhanced customer follow-up effectiveness.

Affiliations

  • HubSpot Solutions Partner Network
  • Sandler Training – Leadership and Sales Mastery Group
  • Project Management Institute
  • Institute of Customer Service Management
  • Association for Talent Development Sales Enablement Community
  • Technology Marketing Alliance
  • Customer Experience Professionals Association (CXPA)
  • American Institute of Negotiation
  • Society of Women Engineers
  • International Association of Contract and Commercial Management (IACCM)

Certifications

  • First Aid/CPR Certified
  • Professional Certificate in Consultative Selling by Meridian
  • Harvard Business School Online: Negotiation Mastery
  • Apple Certified Associate (ACA)
  • CSM – Certified Scrum Master by Scrum Alliance
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce Administrator Certification
  • Certified Revenue Management Analyst (CRMA)
  • Microsoft Certified Systems Engineer (MCSE)

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