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Skills

  • Clerical support
  • Training program creation
  • Communications
  • Strong verbal communication
  • Conflict resolution
  • Data analysis
  • Business operations
  • Conflict de-escalation
  • Benefits and compensation
  • Public speaking

Work Experiences

  • Worked with the parts department to get the parts I needed.
  • Responded quickly to customer concerns and resolved standard issues using performance reporting and risk assessment.
  • Sought advice.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Served as a staff advocate, encouraging and assisting initiative in identifying and resolving conflicts.
  • Started it.
  • Did some research.
  • Won
  • Planned and executed large-scale events that resulted in a 5% increase in employee participation.
  • Improved office processes, such as record tracking and standard, by implementing process improvements.

Summaries

  • Category and program are examples of abilities.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Deadline-driven
  • Over 5 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Supporting recruitment efforts with a focus on attracting and retaining talented employees.
  • Adaptable, tenacious, and capable project manager with over 12 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Fluent in both English and Spanish.

Accomplishments

  • Facilitated 10 successful deployments by overseeing pre-deployment training, admin processing, and medical clearances, ensuring 82% operational readiness.
  • Monitored and improved the organization’s diversity statistics, rolling out 9 major initiatives that enhanced workplace inclusion metrics across all departments.
  • Collaborated with team of 15 in the development of method.
  • Successfully supported personnel deployment of over 18 service members, ensuring full compliance with military and organizational requirements.
  • Supervised the implementation of performance appraisal systems, ensuring timely reviews for over 5 employees, and improving transparency and fairness.
  • Executed the recruitment and training of 12 personnel, including overseeing their continuous assessment to ensure 68% alignment with skill requirements.
  • Trained 2 department leaders in advanced team management techniques, resulting in an improvement of overall departmental cooperation by 34%.
  • Conducted risk assessments for sensitive personnel issues, preventing potential conflicts and maintaining security protocol by 49%.
  • Developed a mentorship program that improved leadership development, increasing the percentage of qualified promotion candidates by 28%.
  • Conducted quarterly budget reviews for personnel-related expenses, identifying cost-saving opportunities that resulted in a budget surplus of framework%.

Affiliations

  • United States Army Sergeants Major Academy Alumni Association
  • National Defense Industrial Association (NDIA)
  • American Society for Training and Development (ASTD/ATD)
  • Society for Human Resource Management (SHRM)
  • Jaycees
  • Lions Club
  • Project Management Institute
  • National Guard Association of the United States (NGAUS)
  • Worldwide Employee Benefits Network (WEB)
  • Military Officers Association of America (MOAA)

Certifications

  • Professional in Human Resources (PHR) initiative
  • Senior Professional in Human Resources (SPHR) system
  • Conflict Management Certificate - Summit Group
  • Certified Workforce Planning Professional (CWPP)
  • Certified Business Analysis Professional (CBAP)
  • Administration of Personnel and Payroll Certification (APPC), QuickBooks
  • Certified Human Resource Specialist (CHRS) 2024
  • Certified Performance and Learning Professional (CPLP), 2018
  • Certified Labor Relations Professional (CLRP) – Cedar Works
  • Certified Public Accountant

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