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Skills

  • Operational improvement
  • Process improvement
  • Conflict Resolution with Customers
  • Beverage equipment maintenance
  • Adaptability during high-pressure situations
  • Food delivery coordination
  • Team building
  • Cross-Team Communication
  • Program equipment
  • Efficient coordination with kitchen staff

Work Experiences

  • Assisted in managing banquet events.
  • Assisted with catering functions for events hosting 9+ guests, preparing and delivering food items in coordination with the head chef and service team.
  • Accurately tracked stock of napkins, cutlery, and table linens.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
  • Achieved a 39% faster turnaround time.
  • Transported Jira to two years customer locations.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Boosted efficiency by 48% during one year.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Assisted in inventory management.

Summaries

  • Achieved a 24% improvement in serving efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adept at multitasking in fast-paced environments.
  • Back Server with a strong background in banquet event management.
  • Back Server with extensive experience in beverage station maintenance.
  • Adaptable Back Server with expertise in organizing and managing banquet events for up to 17 guests. Demonstrated ability to manage multiple tasks under pressure and maintain high service quality during peak events.
  • Back Server with a strong background in banquet event management, offering exceptional attention to detail in table set-ups and food service coordination for events with more than 2 attendees.
  • Back Server highly skilled in communicating guest dietary restrictions and preferences, consistently receiving commendations for excellent service. Successfully reduced order errors, resulting in a significant boost in customer satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Eager to contribute my 8 years of related experience to the Beacon Labs team.

Accomplishments

  • Collaborated with team of 18 in the development of initiative.
  • Maintained restaurant cleanliness standards, leading to Boston health inspection scores of 33% with zero violations.
  • Worked closely with servers and chefs during high-traffic shifts to deliver meals to tables within 9 minutes from order placement.
  • Developed rapport with guests by addressing concerns and providing hands-on support, contributing to an overall customer satisfaction increase of 81% based on review data.
  • Expedited delivery of high-volume catering orders for events with 12+ attendees, ensuring all timing and presentation expectations were exceeded.
  • Supported waitstaff during a Boston-wide promotion that resulted in a 35% increase in customer flow, helping to meet rising demands and deliver exceptional service.
  • Regularly provided drink refills and replenished bread or condiments, resulting in a 15% increase in guest satisfaction surveys.
  • Maintained cleanliness and readiness of service stations to meet both operational and health code requirements with 50% compliance.
  • Assisted with set up and break down of special events ranging from 2 to 12 patrons, ensuring all logistical details were handled efficiently.
  • Assisted with setting up and tearing down event spaces, contributing to a smooth transition for high-end events with 4+ attendees.

Affiliations

  • City & Guilds Food Service Certification Program
  • National Association of Social Workers
  • International Food Service Executives Association (IFSEA)
  • Skills for Hospitality Workers Certification
  • Culinary Training and Development Workshops
  • Association of Food and Beverage Managers (AFBM)
  • American Medical Informatics Association
  • Society for Food Hygiene and Technology
  • Dining Service Professionals Group
  • Jaycees

Certifications

  • Certified Event Food Coordinator, Austin
  • Team Management and Collaboration Training, 2016, Columbus
  • ServSafe Allergen Awareness Training 2015
  • ServSafe Food Handler Certification 2020
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • First Aid and CPR/AED Certified, 2015, Brightline
  • ServSafe Manager Certification – 2017
  • Certified Guest Service Professional (CGSP) - 2021 (Cedar Works)
  • TIPS (Training for Intervention ProcedureS) Certification, 2023

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