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Skills

  • Cross-department collaboration
  • Analyzing blood specimen integrity
  • Developing rapport with patients
  • Relationship development
  • Blood sample collection
  • Team building
  • Communications
  • Business operations
  • Problem resolution
  • First Aid/CPR

Work Experiences

  • Assisted in implementing a centralized online appointment scheduling platform.
  • Achieved a 69% decrease in mislabeled specimen incidents.
  • Ordered supplies, transported specimens, washed and packed instruments, and changed solutions in exam rooms.
  • Had an excellent attendance record and was always on time for work.
  • Adapted to varying laboratory settings.
  • Transported Jira to one year customer locations.
  • Contributed to ongoing process improvement meetings, which led to streamlined collection practices and a 18% increase in overall efficiency.
  • Used a vacuum tube, a syringe, or a butterfly venipuncture to draw blood from veins.
  • Adjusted techniques to accommodate various challenges.
  • Oversaw the delivery of system project by standard team, which resulted in initiative.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved over 56% first-stick success rates.
  • Achieved precise diagnostic results.
  • Reviewing lab test orders and clarifying questionable entries with physicians is a skill she possesses.
  • Outstanding bedside manner and ability to calm patients' fears and anxieties.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of workflow optimization and performance reporting as well as cross-functional collaboration training.
  • Expert in a wide range of software applications for EMR upkeep.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Award-winning Phlebotomy Service Representative, recognized for maintaining exceptional patient satisfaction, safety standards, and process optimizations in high-volume settings.

Accomplishments

  • Documented and resolved category which led to program.
  • Excelled in obtaining and processing sensitive patient data while adhering strictly to HIPAA regulations, maintaining a 63% compliance record.
  • Partnered with nursing staff to identify and address metric, reducing blood draw complications among procedure by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked within a fast-paced environment collecting 10+ blood draws per shift while adhering to strict quality control standards.
  • Utilized bilingual skills to engage and educate non-English speaking patients about the phlebotomy process, improving patient cooperation by 41%.
  • Developed a feedback system to track patient satisfaction, resulting in a 22% increase in overall satisfaction rates in 2022.
  • Developed a protocol for handling difficult blood draws that decreased the need for repeat draws by 20%, leading to improved patient retention.
  • Participated in 11 regional healthcare conferences to stay informed on best practices, leading to implementation of new procedures that reduced patient wait times by 39%.
  • Successfully collected samples from an average of 6 patients daily, maintaining 55% accuracy in labeling and timely processing.

Affiliations

  • Toastmasters
  • United States Laboratory Accreditation Association (USLAA) Member
  • Clinical Laboratory Improvement Amendments (CLIA) Compliance Course Certification
  • Certified in CPR and First Aid by American Heart Association (AHA)
  • Rotary International
  • National Phlebotomy Association Membership
  • Member of the Infectious Diseases Society of America (IDSA)
  • Society for Clinical Laboratory Science (ASCLS) Affiliate
  • Association of Public Health Laboratories (APHL) Member
  • American Society of Safety Professionals

Certifications

  • Salesforce
  • Advanced Phlebotomy Techniques Certificate - Summit Group
  • Accredited Phlebotomy Certification (APhT) - American Society of Phlebotomy Technicians (ASPT)
  • Phlebotomy Supervisor Certification - procedure
  • Project Management Professional (PMP)
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • Phlebotomy Competency Certificate - initiative
  • Medical Terminology Certification - Brightline
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Certified Public Accountant (CPA)

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