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Skills

  • Results-oriented
  • Sales proficiency
  • Computer literate
  • Effective prospecting
  • Procedure equipment
  • Relationship development
  • Conflict resolution
  • Product ordering
  • Operations management
  • Lead generation

Work Experiences

  • Created multi-threaded admin web applications based on initiative.
  • Achieved sales targets through targeted outreach.
  • Generated a minimum of 3 new leads every day.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed client concerns.
  • Accomplished this in 2022.
  • Transported HubSpot to the past year customer locations.
  • Analyzed competitive offerings and market trends.
  • Actively participated in cross-functional product launches.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Over 2 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Adaptable, tenacious, and capable project manager with over 9 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Telesales Executive with 7 years of successful stakeholder engagement and workflow optimization experience.
  • Focused on customer service
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Articulate
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Collaborated closely with marketing and product teams to create customized telesales presentations that drove a 81% increase in sales.
  • Top-performing telesales representative for Vantage in 2021, driving 20% of company’s total inbound sales.
  • Presented regularly to management, adjusting telesales methods based on feedback, contributing to consistent improvement in sales targets being met or exceeded.
  • Coached and managed a telesales team of 11 associates to exceed benchmarks by 61% within 18 months.
  • Earned Outstanding Service Award for maintaining a client satisfaction score over 18% for three years through personalized customer touchpoints.
  • Designed and executed a call follow-up strategy that improved sales closure rates by 30% and reduced lead leakage.
  • Achieved a 62% increase in lead conversion through optimized call strategies and proactive follow-up processes.
  • Maximized client lifetime value by establishing consultative relationships, leading to a 12% growth in repeat transactions within existing client base.
  • Demonstrated ability to consistently achieve 49% quota attainment in a competitive market.
  • Used Salesforce to track customer engagement, orchestrating targeted sales efforts that resulted in a 67% increase in overall pipeline conversion.

Affiliations

  • International Customer Management Institute (ICMI)
  • International Council of Nurses
  • National Association for Business Economics (NABE)
  • Global Association for Contact Center and Sales Leadership
  • American Marketing Association (AMA)
  • Customer Experience Professionals Association (CXPA)
  • Association of Professional Communication Trainers
  • National Association of Social Workers
  • National Association of Professional Women in Sales
  • Association for Computing Machinery

Certifications

  • AI for Sales Certification – Northwind
  • Negotiation Mastery Certification - Harvard Business School Online
  • Certified Sales Enablement Professional (CSEP) - Sales Enablement Society
  • Effective Sales Presentation Techniques Certification – program
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Retention Practitioner Certification – standard
  • Certified Customer Service Professional (CCSP) - Customer Service Institute of America
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate - Microsoft

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