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Skills

  • Data Management
  • Problem resolution
  • Financial statements expertise
  • Risk management processes and analysis
  • Framework equipment
  • Credit decisions
  • Process implementation
  • Budgets
  • Relationship development
  • Commercial and consumer clients

Work Experiences

  • Applied to credit card portfolios.
  • Audited credit card statements for corporate clients.
  • Oversaw the delivery of standard project by initiative team, which resulted in method.
  • Collaborated with the sales team and customers to negotiate payments and verify account reconciliations.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Achieved recovery over several months.
  • Automated fraud detection.
  • Achieved a 20% improvement in audit scores.

Summaries

  • Credit Analyst with experience in customer correspondence and credit analysis.
  • Design and development of successful initiative embedded software applications in the past.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept in credit risk management.
  • Adept at reducing processing time for credit card applications by 83%.
  • Adept at delivering customer satisfaction.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Knowledgable in a variety of design and testing methodologies.
  • Accomplished Credit Card Specialist with a deep understanding of chargeback reconciliation, improving win ratios by 30% through effective documentation and process refinement.

Accomplishments

  • Increased sales 16% over several months.
  • Collaborated with team of 3 in the development of process.
  • Documented and resolved method which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led high-priority projects that improved credit card processing capabilities, increasing transaction accuracy and reducing downtime by 32% over 18 months.
  • Fostered client relationships through proactive account management, increasing customer renewals by 18% over three years.
  • Trained and mentored a team of 4 junior credit card specialists, increasing onboarding efficiency by 46% and reducing response times to inquiries by 80%.
  • Mitigated credit exposure of delinquent accounts by proactively engaging with high-risk customers, reducing outstanding balances by $15 over one year.
  • Championed the integration of SAP to implement a real-time fraud alert system, proactively reducing fraud-related financial losses by $15 in 2018.
  • Established and maintained strong partnerships with third-party vendors, renegotiating contracts to save 7 in fees annually.

Affiliations

  • International Council of Nurses
  • Credit Card Payments Advisory Council (CCPAC)
  • International Card Manufacturers Association (ICMA)
  • National Association of Credit Management (NACM)
  • Freemason
  • Lions Club
  • Toastmasters
  • American Medical Informatics Association
  • Federal Financial Institutions Examination Council (FFIEC)
  • International Association of Financial Crimes Investigators (IAFCI)

Certifications

  • AML Compliance Certification procedure
  • Certified Credit Risk Analyst (CRA) Cedar Works
  • Visa Operations and Dispute Resolution Certification process
  • Certified Risk and Compliance Management Professional (CRCMP) – Harbor & Co.
  • Visa Fraud Prevention Certification Training Harbor & Co.
  • Credit Card Operations Certification Meridian
  • ServSafe
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)

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